FAQs & Troubleshooting
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- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 3Can I use voice mail on the same line as my Brother machine?
- 4Install Presto!® PageManager® onto Windows 10.
- 5ControlCenter3 displays a blank screen at startup (Windows)
- 6I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 7When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 8Can I set my Brother machine to forward the faxes I receive to another location?
- 9I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 10My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 11Pre-Required Procedures (Linux)
- 12What is the Network Shared printing?
- 13Scan and save a document in PDF format (Scan to File)
- 14I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 15I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 16Scan a document from the Windows Vista Photo Gallery
- 17I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 18Configure the Scan to Email Feature (Linux)
- 19I cannot send a fax using PC-FAX (Windows 10)
- 20Print command (LPR) (Linux)
- 21Configure scan settings without administrator privileges (Linux)
- 22I'm using Ubuntu 8.04 or greater. I have installed the drivers, but I am still unable to print. (Linux)
- 23Delete print jobs from the print queue.
- 24Open the Control Panel (For Windows)
- 25Can I use AirPrint with my Brother machine?
- 26The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 27I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 28Locate files scanned with ControlCenter3 (For Windows)
- 29Configure a cover page for PC-FAX.
- 30Scan multiple pages into one file instead of each scan being saved as a separate file.
- 31Scan a document in Windows 8 and Windows 10.
- 32Transfer faxes to the PC when my machine has a mechanical problem
- 33When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 34The message "Poor Line Condition" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 35Can I use non-Brother or third party supplies with the Brother machine?
- 36What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 37What is the BRAdmin Professional software used for?
- 38I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 39Configure and use PC-FAX (CUPS) (Linux)
- 40Paper size settings are unavailable when I print from OpenOffice (Linux)
- 41The downloaded driver's name is different from my machine's name. (Linux)
- 42Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 43The driver installation finished successfully but I cannot print. (Linux)
- 44I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 45Uninstall the scanner driver. (Linux)
- 46Uninstall Scan-key-tool. (Linux)
- 47The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 48What is the difference between the toner cartridge and the drum unit?
- 49The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 50When I scan a document using ControlCenter, the scanned file size is too big.