FAQs & Troubleshooting
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- 1When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 2Does NC-2200w work with Windows Vista?
- 3When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 4I'm using Macintosh. What is the PreScan option used for?
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 6When printing a "Power Point" document with "Page Layout: 2 in 1" and the quality is set to Super Fine or Fine, part of the image is black. What can I do?
- 7Scan to Email does not work with Outlook2002, Outlook2003 or Outlook2007. What can I do?
- 8I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 9Which E-mail packages are compatible with ControlCenter3?
- 10What kind of Media Adapter can I use?
- 11I am using Windows XP. I downloaded the WHQL certified driver for USB from the Web. How do I install it?
- 12When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 13I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 14Configure and use the Scan Key Tool (Linux)
- 15The driver installation finished successfully but I cannot print. (Linux)
- 16Delete a network scanner entry. (Linux)
- 17"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 18Verify if the Brother machine has a dial tone
- 19Change the user interface of ControlCenter3
- 20Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 21How do I clean the Scanner to improve the copy or fax quality?
- 22I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 23Why are my sent faxes always received with a black vertical line down the page?
- 24I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 25I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 26I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 27I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 28I cannot install the driver when using the Driver Install Tool. (Linux)
- 29I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 30My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 31I cannot install Brother drivers on Debian 10 or later (Linux)
- 32Configure and use PC-FAX (CUPS) (Linux)
- 33Configure the Scan to Email Feature (Linux)
- 34What driver package format is supported by my Linux distribution?
- 35Scan using XSane or GIMP (Linux)
- 36Cannot print after a Windows 10 update (June 2020)
- 37The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 38I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 39I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 40When I print images, the quality is not good (Linux)
- 41Paper size settings are unavailable when I print from OpenOffice (Linux)
- 42My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 43The downloaded driver's name is different from my machine's name. (Linux)
- 44The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 45I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 46Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 47Large characters are printed incorrectly. (Linux)
- 48Print command (LPR) (Linux)
- 49When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 50I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)