FAQs & Troubleshooting
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213 Results
- 1The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 2My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 3No Toner
- 4Jam Duplex
- 5Drum End Soon
- 6I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 7I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 8I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
- 9The printer status is Offline or Paused.
- 10Jam MP Tray
- 11Replace Drum
- 12What driver package format is supported by my Linux distribution?
- 13The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 14Can I print from and scan to iPhone, iPod touch and iPad?
- 15Service Call
- 16Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 17Can I print from or scan to Android™ Smartphone?
- 18Duplex Disabled
- 19No Paper
- 20Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 21Cover is Open
- 22TONER LOW
- 23Drum Error (Drum!)
- 24Can I print from DOS applications?
- 25Replace Toner
- 26Print on labels and envelopes from the MP tray.
- 27Replace Fuser
- 28Uninstall the drivers. (Mac OS X 10.5)
- 29I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 30Add your Brother machine with AirPrint (macOS)
- 31Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 32Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 33Install the built-in drivers (For Windows 8 and Windows 10)
- 34Use the Universal Printer Driver for PCL
- 35What is Brother iPrint&Scan?
- 36I don't think I got the full yield from my high-yield toner cartridge, but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 37Print Unable or Print Unable XX
- 38Fuser Error or Self-Diagnostic
- 39I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 40Manual Feed
- 41How can I change the printer settings?
- 42Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 43What kind of memory can I use?
- 44Envelope creases
- 45Wrinkles or creases
- 46Can I use non-Brother or third party supplies with the Brother machine?
- 47When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 48Printable area
- 49Install the optional tray unit.
- 50Disable the APIPA protocol.