FAQs & Troubleshooting
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88 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2How to identify your Operating System (OS).
- 3What driver package format is supported by my Linux distribution?
- 4Jam Inside
- 5Replace Toner
- 6Toner Ended
- 7The printer status is Offline or Paused.
- 8What is Toner Continue Mode?
- 9Clean the Drum Unit.
- 10Jam Tray
- 11Replace Drum
- 12I cannot install Brother drivers on Debian 10 or later (Linux)
- 13I cannot save a file downloaded from the Brother support website (For Windows)
- 14Download a file from the "Downloads" section and save it to Windows 8 computer.
- 15Can I print from and scan to iPhone, iPod touch and iPad?
- 16Change the printer driver settings (Windows/macOS)
- 17Print Unable or Print Unable XX
- 18Heater Error or Self-Diagnostic
- 19Cover is Open
- 20The printer is not printing or prints unexpectedly.
- 21Drum !
- 22Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 23Windows driver installation does not start automatically.
- 24I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 25I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 26Cannot print after a Windows 10 update (June 2020)
- 27Print command (cupswrapper) (Linux)
- 28A message appears informing to "The optical photoconductor needs to be replaced./ The paper tray is almost empty. " on my Macintosh.
- 29I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 30Windows 10 Support Information
- 31"Offline" appears on the Status Monitor.
- 32Delete print jobs from the print queue.
- 33I can see some steam or moisture from the vents when printing.
- 34The Error LED is still on or flashing after I replace the drum unit with a new one.
- 35Can I print from or scan to Android™ Smartphone?
- 36I cannot print from my computer via USB.
- 37No Drum
- 38Cartridge Error
- 39No Toner
- 40I'm having a problem with the print quality.
- 41No Paper
- 42Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 43Cooling Down
- 44Out of Memory
- 45Drum End Soon
- 46Uninstall the drivers. (macOS 13 or greater)
- 47Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 48Clean the corona wire of the drum unit.
- 49Can I use non-Brother or third party supplies with the Brother machine?
- 50Cancel print jobs using the printer control panel.