FAQs & Troubleshooting
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193 Results
- 1Replace Toner
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 5Curled
- 6Curled or wavy
- 7Wrinkles or creases
- 8Page skewed
- 9My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 10Load legal size paper in the paper tray.
- 11Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 12Toner specks
- 13Black toner marks across the page
- 14White lines down the page
- 15White lines across the page
- 16Can I use voice mail on the same line as my Brother machine?
- 17How do I forward a fax to another fax machine when my machine has a mechanical problem?
- 18Jam Inside
- 19JAM TRAY
- 20White lines, bands or ribbing across the page
- 21Why doesn't the machine answer when receiving a call?
- 22Faint
- 23What is the recommended paper?
- 24Turn the Toner Save mode on or off
- 25Hollow print
- 26Black lines down the page
- 27All black
- 28What is Toner Continue Mode?
- 29I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 30Program my Brother machine to automatically dial a predefined number before every fax number I dial.
- 31How do I make my faxed documents lighter or darker? (Fax Contrast)
- 32I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes.
- 33I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 34Poor fixing
- 35White spots or black spots at 94 mm (3.7 in.) intervals
- 36Jam Rear
- 37Lines across the page
- 38Gray background
- 39Replace Drum
- 40Ghost
- 41I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 42What driver package format is supported by my Linux distribution?
- 43Delete print jobs from the print queue.
- 44Drum Stop
- 45The printer status is Offline or Paused.
- 46When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 47How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 48No Paper
- 49Toner Low or Prepare New Toner Cartridge
- 50What is Distinctive Ring and how do I program it?