FAQs & Troubleshooting
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140 Results
- 1Open LBX files created in P-touch Editor in Pro Label Tool
- 2How can I print wirelessly after installing the printer driver? (for macOS 10.15 or earlier)
- 3How do I transfer label or slip templates?
- 4Which label printers are compatible with iPrint&Label? (iPrint&Label)
- 5How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 6Where can I find my Brother printer's serial number?
- 7Poor print quality when printing on narrow labels. (iPrint&Label)
- 8How do I change the character size?
- 9P-touch Editor crashes when I open it on my Mac.
- 10The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 11How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 12What is the compatible barcode protocol? (iPrint&Label)
- 13Can I change the barcode protocol inside the templates? (iPrint&Label)
- 14The tape got jammed or stuck in the printer.
- 15The fabric tape became detached after washing.
- 16How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 17How to identify your Operating System (OS) for Windows or Mac
- 18The label is not printed even though I pressed the print key.
- 19How can I change the unit of measurement (mm or inches)? (P-touch Editor 5.1 for Mac)
- 20What are the definitions of each field in the bar code setup? (P-touch Editor 5.x for Windows)
- 21How do I combine vertical and horizontal characters on a label? (P-touch Editor 5.x for Windows)
- 22How do I create a label containing a bar code/QR code? (P-touch Editor 5.x for Windows)
- 23Why does my machine display "Cutter Error!" or "Cutter Malfunction!" ?
- 24I cannot print large characters on the heat shrink tube HSe 3:1.
- 25I cannot print using a HSe cassette.
- 26The data imported from a CSV file is not included on the printed label. (Pro Label Tool)
- 27My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 28Cannot insert data from a database into a barcode. (P-touch Editor 5.2 or later for Mac)
- 29Install BRAdmin Professional 3
- 30When I use self-laminating tape, the text or objects on the label are printed incorrectly or are printed on its transparent part.
- 31Where can I download the latest P-touch Editor for Mac?
- 32I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 33I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 34Installing a CA certificate
- 35Can my printer use TZ/TZe tapes?
- 36I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 37I cannot select my printer in P-touch Editor. (P-touch Editor 5.x for Mac)
- 38I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 39(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 40I cannot install the "Full Software Package" displayed in "Drivers&Editor Tool" on macOS 10.13/ 10.12.
- 41How to open the Devices and Printers window
- 42Why does this app ask me to allow the access to "Device internal storage", "Camera" or "Contacts"?
- 43How to create serialized labels (Pro Label Tool)
- 44I cannot save a file downloaded from the Brother support website (For Windows)
- 45What Android™ mobile application can I use?
- 46What iOS mobile application can I use?
- 47When I try to load data from a CSV file into P-touch Editor for Mac, the characters in the data become garbled.
- 48P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 49How do I save the printer settings to a file? (P-touch Editor 5.x for Windows)
- 50Using Web Based Management