FAQs & Troubleshooting
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232 Results
- 1(Video) Load A4/Letter paper
- 2I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 3Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 4Load paper in the paper tray
- 5(Video) Load an Envelope
- 6Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 7I still receive the error message "Paper Jam" after I removed the jammed paper.
- 8The printer status is Offline or Paused.
- 9The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 10I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 11I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 12Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 13What is Brother iPrint&Scan?
- 14Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 15Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 16The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 17Can I print from or scan to Android™ Smartphone?
- 18I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 19No Paper Fed
- 20I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 21My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 22I cannot install Brother drivers on Debian 10 or later (Linux)
- 23A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 24Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 25How do I know which side up my photo paper should be in the tray?
- 26Create or view a XML Paper Specification document
- 27Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 28Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 29Is there any way to reduce Ink consumption?
- 30Refill Ink
- 31I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 32Configure and use the Scan Key Tool (Linux)
- 33Uninstall Scan-key-tool. (Linux)
- 34I cannot print using my Brother machine on a wireless network (Windows)
- 35Connect your Brother machine to your mobile device via a wireless router or access point.
- 36How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 37Check the firmware version.
- 38Protect your Brother machine against unauthorised access over the network
- 39Scan from the Brother iPrint&Scan application using Windows Phone.
- 40I cannot find some option in the Printing preferences. (For Windows)
- 41Printing/ Scanning with a mobile device
- 42The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 43I cannot make borderless prints.
- 44How to identify your Operating System (OS).
- 45Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 46I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 47Scan a document and e-mail it as an attachment (For Macintosh)
- 48Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 49Unable to Scan AX
- 50High Temperature