FAQs & Troubleshooting
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183 Results
- 1Paper Jam
- 2I still receive the error message "Paper Jam" after I removed the jammed paper.
- 3Load paper in the paper tray
- 4Install Starter Ink
- 5The scanner cover support has come off. (With Video Instructions)
- 6Can I print from and scan to iPhone, iPod touch and iPad?
- 7Print using only the black ink cartridge when the Color cartridges have run out.
- 8Load envelopes
- 9My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 10I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 11I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 12After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 13I cannot find some option in the Printing preferences. (For Windows)
- 14Cannot Detect Ink Volume
- 15I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 16How to identify your Operating System (OS).
- 17Unable to Scan AX
- 18Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 19When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 20No Paper Fed
- 21What driver package format is supported by my Linux distribution?
- 22Cannot print after a Windows 10 update (June 2020)
- 23I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 24Can I print from or scan to Android™ Smartphone?
- 25How do I know which side up my photo paper should be in the tray?
- 26I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 27I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 28Configure and use the Scan Key Tool (Linux)
- 29Where can I download Brother iPrint&Scan application for Mac?
- 30Delete a network scanner entry. (Linux)
- 31Uninstall Scan-key-tool. (Linux)
- 32Uninstall printer drivers (Linux)
- 33Scan a document using Brother iPrint&Scan. (macOS only)
- 34A mouse pointer keeps focusing on the Brother Status Monitor appearing on the PC desktop while I'm using or launching other applications.
- 35Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 36Open the Control Panel (For Windows)
- 37Install the built-in drivers (For Windows 8 and Windows 10)
- 38I cannot make borderless prints.
- 39After replacement or repair of the Brother machine, uneven color streaks stand out when printing from the computer.
- 40Unable to Print XX
- 41Make a two-sided copy. (Duplex)
- 42What is the recommended paper?
- 43Black Ink is still wet after printing on plain paper and the paper is wet (For PC Printing).
- 44I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 45I cannot install the driver when using the Driver Install Tool. (Linux)
- 46Configure the Scan to Email Feature (Linux)
- 47"Offline" appears on the Status Monitor.
- 48I cannot print from my computer via USB.
- 49My Brother machine feeds multiple sheets of paper at a time.
- 50Scan a document in Mac OS X 10.7.