FAQs & Troubleshooting
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- 1The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 2Change the printer driver settings (Windows/macOS)
- 3When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.
- 4Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 5The printer status is Offline or Paused.
- 6Scan and save a document in PDF format (Scan to File)
- 7I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 8Cannot print after a Windows 10 update (June 2020)
- 9I'm using Ubuntu 8.04 or greater. I have installed the drivers, but I am still unable to print. (Linux)
- 10I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 11Prepare for SSL communication in the Brother Print Server. (Method of using Windows Server 2003 / 2008)
- 12Delete print jobs from the print queue.
- 13Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 14Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 15The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 16Locate files scanned with ControlCenter3 (For Windows)
- 17Select automatic 2-sided(duplex) or booklet print using my Windows computer.
- 18Scan multiple pages into one file instead of each scan being saved as a separate file.
- 19I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 20Where is the Auto 2-sided(Duplex) setting option in the driver for Mac OS X 10.3.x or greater?
- 21Can I print from DOS applications?
- 22How do I factory reset the print server?
- 23My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 24Configure scan settings without administrator privileges (Linux)
- 25I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 26Uninstall printer drivers (Linux)
- 27Firewall port requirements of the Scan Key Tool (Linux)
- 28Install Presto!® PageManager® onto Windows 10.
- 29What is the Network Shared printing?
- 30How do I clean the drum unit?
- 31When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
- 32Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 33Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 34How do I clean the scanner to improve the copy or fax quality?
- 35I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 36The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 37I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 38I'm using the Simple Network Configuration capabilities of Apple Mac OS X. I can print from a Macintosh, but not from a Windows PC.
- 39Uninstall the Brother Software and Drivers (Windows)
- 40Replace the toner cartridge
- 41When I share a FAX/ DCP/ MFC via a Windows XP PC, the machine prints garbage characters. What can I do?
- 42I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 43I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 44I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 45I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 46I cannot install the driver when using the Driver Install Tool. (Linux)
- 47I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 48My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 49I cannot install Brother drivers on Debian 10 or later (Linux)
- 50Configure the Scan to Email Feature (Linux)