FAQs & Troubleshooting
Popular |
210 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Locate files scanned with ControlCenter3 (For Windows)
- 3Scan using XSane or GIMP (Linux)
- 4I still receive the error message "Replace Parts Drum" or "Replace Drum" after I replace the drum unit with a new one.
- 5Can I print from or scan to Android™ Smartphone?
- 6How to load numbered checks or forms in the paper tray?
- 7My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 8Open the Control Panel (For Windows)
- 9I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 10Locate files scanned with ControlCenter2 (For Macintosh)
- 11The printer status is Offline or Paused.
- 12The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 13"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 14Select automatic 2-sided(duplex) or booklet print using my Windows computer.
- 15How do I clear the message "Jam Tray 1" or "Jam Tray 2" from the LCD display?
- 16White lines down the page
- 17I cannot install the driver when using the Driver Install Tool. (Linux)
- 18Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 19I installed scan-key-tool, but it does not work. (Linux)
- 20When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 21Delete a network scanner entry. (Linux)
- 22I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 23I am unable to print from a client PC to a printer on a print server. (Linux)
- 24To install the printer driver easily using a tool. (Linux)
- 25How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 26When I try to feed a document from the ADF (automatic document feeder), it misfeeds or the corner of the paper bends.
- 27When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
- 28Scan a document in Mac OS X 10.7.
- 29Scan a document from a Windows XP application
- 30How do I clean the laser scanner window?
- 31How do I clear paper jams inside the drum unit and toner cartridge assembly?
- 32I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 33How do I clear the message "MFC is Busy" or "Connect Failure"?
- 34When scanning a document to be copied, the LCD shows "OUT OF MEMORY". What should I do?
- 35Can I buy any MICR toner?
- 36I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 37I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 38I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 39I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 40I cannot install Brother drivers on Debian 10 or later (Linux)
- 41Configure the Scan to Email Feature (Linux)
- 42Configure and use the Scan Key Tool (Linux)
- 43What driver package format is supported by my Linux distribution?
- 44Cannot print after a Windows 10 update (June 2020)
- 45The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 46I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 47I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 48Paper size settings are unavailable when I print from OpenOffice (Linux)
- 49My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 50The downloaded driver's name is different from my machine's name. (Linux)