FAQs & Troubleshooting
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270 Results
- 1Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 2Can I print from and scan to iPhone, iPod touch and iPad?
- 3Replace Ink
- 4I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 5How do I know which side up my photo paper should be in the tray?
- 6I cannot install Brother drivers on Debian 10 or later (Linux)
- 7Paper Jam
- 8I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 9Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 10Can I print from or scan to Android™ Smartphone?
- 11When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 12Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 13Print the Network Configuration List
- 14Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 15How do I clear the message "Cannot Detect" from the display?
- 16The keys on the control panel do not respond.
- 17When I scan multiple page documents using the ADF, all pages are feeded, but only page 1 shows in XSANE. (Linux)
- 18The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 19The computer fails to boot during its start-up process.
- 20The LCD displays an error code (number). What does it mean?
- 21Configure the Scan to Email Feature (Linux)
- 22I cannot print using my Brother machine on a wireless network (Mac)
- 23What is Brother iPrint&Scan?
- 24I still receive the error message "Paper Jam" after I removed the jammed paper.
- 25Open the "Scanners and Cameras" and Properties.
- 26Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 27Ink Low
- 28Load paper in the paper tray
- 29The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 30When scanning I receive the error "Failed to start scanner : Invalid argument". (Linux)
- 31Delete a network scanner entry. (Linux)
- 32The printer status is Offline or Paused.
- 33I'm using Firefox® 2.0 or higher as a web browser. I clicked the "Close this window" button on the page that was opened along with the HTML manual, however the browser window does not close. What can I do?
- 34Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 35I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 36I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 37Scan using XSane or GIMP (Linux)
- 38"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 39I cannot scan when using SELinux (Security-Enhanced Linux)
- 40Command List of brscan. (Linux)
- 41Uninstall the scanner driver. (Linux)
- 42Uninstall Scan-key-tool. (Linux)
- 43How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 44I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 45I cannot print using my Brother machine on a wireless network (Windows)
- 46ControlCenter3 displays a blank screen at startup (Windows)
- 47I cannot save a file downloaded from the Brother support website (For Windows)
- 48The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 49The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 50I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.