FAQs & Troubleshooting
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102 Results
- 1Replace Roller
- 2Replace Pad
- 3TWAIN or WIA errors appear when starting to scan. (Windows)
- 4Scan from the Brother iPrint&Scan application using Windows Phone.
- 5What is Brother iPrint&Scan?
- 6How to identify your Operating System (OS).
- 7Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 8Configuring frequently-used scan settings on your computer.
- 9My Brother machine doesn't feed a card for scanning.
- 10OCR does not work.
- 11Uninstall the Brother Software and Drivers (Windows)
- 12I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 13What driver package format is supported by my Linux distribution?
- 14Other Error (Other Error)
- 15Load Documents
- 16Server Time Out (Scan to FTP)
- 17The scan speed is too slow.
- 18The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 19Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 20A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 21Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 22Cover is Open
- 23Configure the Scan to Email Feature (Linux)
- 24Delete a network scanner entry. (Linux)
- 25Uninstall Scan-key-tool. (Linux)
- 26Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 27Check the firmware version.
- 28The Brother software cannot be installed.
- 29A page that is not a blank page is skipped.
- 30All Blank Page Skipped
- 31USB Access Error
- 32The machine is in Offline Mode.
- 33Bleed through is seen in the scanned image.
- 34Open the Control Panel (For Windows)
- 35Service Call
- 36I cannot install Brother drivers on Debian 10 or later (Linux)
- 37Scan using XSane or GIMP (Linux)
- 38"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 39Command List of brscan. (Linux)
- 40Important points for specifying the scan area (Linux)
- 41Uninstall the scanner driver. (Linux)
- 42Pre-Required Procedures (Linux)
- 43"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 44I cannot install the Brother printer driver (macOS 10.15 or earlier)
- 45I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 46I cannot complete the Brother Software installation because it stops when a screen for connecting the cable appears (Windows).
- 47When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 48Install Presto!® PageManager® onto Windows 10.
- 49Install PaperPort™ 12SE onto Windows 10.
- 50Install Presto!® BizCard® onto Windows 10.