FAQs & Troubleshooting
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84 Results
- 1Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 2P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 3Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 4What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 5How do I transfer label or slip templates?
- 6My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 7How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 8How do I uninstall the printer driver?
- 9How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 10How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 11How do I create multiple blocks?
- 12The tape does not cut well.
- 13(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 14I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 15Can I directly operate my printer from a self-developed application software and print a label?
- 16I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 17The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 18How can I print multiple copies of a label?
- 19(Video) How do I print vertical text? (P-touch Editor 5.x for Windows)
- 20How to identify your Operating System (OS) for Windows or Mac
- 21How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 22When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 23How do I reset the machine to the default settings?
- 24I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 25Error messages do not appear when using the USB connection of my printer.
- 26Can I enlarge the size of bar code characters? (P-touch Editor 5.x for Windows)
- 27(Video) How can I automatically adjust the label length depending on the amount of text? (P-touch Editor 5.x for Windows)
- 28What are the definitions of each field in the bar code setup? (P-touch Editor 5.x for Windows)
- 29(Video) I connected multiple printers of the same model to one computer but can only print from one of them.
- 30How do I create an ID label using a template? (P-touch Editor 5.x for Windows)
- 31The label is not printed even though I pressed the print key.
- 32I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 33Can my printer use TZ/TZe tapes?
- 34Where can I find my Brother printer's serial number?
- 35The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 36How to open the Devices and Printers window
- 37I cannot save a file downloaded from the Brother support website (For Windows)
- 38How can I make a wide label by using the split printing function (printing a large layout dividedly on multiple labels)? (P-touch Editor 5.x for Windows)
- 39The tape got jammed or stuck in the printer.
- 40Can TZe tapes be used with this printer? What is the difference between TZ tapes and TZe tapes?
- 41The [Transfer] button does not appear in P-touch Transfer Manager. (The [Save Transfer File] button remains displayed)
- 42The fabric tape became detached after washing.
- 43The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 44How can I automatically adjust the label length depending on the amount of text? (P-touch Editor 5.x for Windows)
- 45The ink ribbon (black tape) got caught in between the tape layers and came out of the printer, and the tape cannot be used.
- 46The top and base layers of the laminated tape are misaligned.
- 47How do I transfer templates or other data from the computer to the printer?
- 48I connected multiple printers of the same model to one computer but can only print from one of them.
- 49How do I transfer label templates with P-touch Transfer Express?
- 50I cannot open [Label format definitions] from the Printing Preferences in Windows 7. After clicking [Label format definitions] the error message "Administrator privileges are required in order to use this utility." shows and finish. What can I do?