FAQs & Troubleshooting
![]() |
Popular |
291 Results
- 1Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 2Uneven density appears periodically across the page.
- 3Jam 2-sided
- 4Jam Rear
- 5I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 6Can I print from and scan to iPhone, iPod touch and iPad?
- 7Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 8Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 9A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 10I still receive the error message "Replace Drum", "Drum End Soon", or "Drum Stop" after I replace the drum unit with a new one.
- 11Connect a telephone on the same line as the Brother machine in Fax/Tel Mode.
- 12Toner scatter or toner stain
- 13Jam Tray 1 / Jam Tray 2
- 14Replace Fuser
- 15Ghost
- 16I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 17I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 18I cannot print using my Brother machine on a wireless network (Mac)
- 19How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 20What is Storage PC Print Data using Active Directory®? (Windows)
- 21Download a file from the "Downloads" section and save it to Windows 8 computer.
- 22I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 23Configure and use the Scan to Network feature (For Windows)
- 24Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 25Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 26Cartridge Error
- 27Adjust the copy density and contrast
- 28Drum Stop
- 29What is Distinctive Ring and how do I program it?
- 30Print the Network Configuration Report
- 31I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 32I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 33The downloaded driver's name is different from my machine's name. (Linux)
- 34The driver installation finished successfully but I cannot print. (Linux)
- 35I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 36I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 37Install PaperPort™ 12SE onto Windows 10.
- 38Colored letters and thin letters in the original document are light or faint in the copy
- 39Print the WLAN report
- 40Scan a document and send it as a fax from the computer using the ControlCenter4 and Brother PC-FAX software (For Windows)
- 41I can print but cannot scan via network. (For Mac)
- 42I am using Scan to Email (E-mail server) function to send a scanned document directly to an E-mail address. Since our provider requires an authentication for the SMTP server, I am not able to use this function anymore.
- 43I'm using Windows XP. I cannot scan with the USB cable.
- 44Scan a document in Windows 8 and Windows 10.
- 45Print a report that will show a listing of faxes I sent and received.
- 46Where can I find my Brother machine's serial number?
- 47Adjust the Brother machine's Sleep Time setting
- 48I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 49I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 50I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).