FAQs & Troubleshooting
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290 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2Unable to Print 7X
- 3How do I know which side up my photo paper should be in the tray?
- 4Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 5Paper Jam
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 7I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 8I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 9I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 10My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 11Where is the USB port on the machine?
- 12Out of Memory
- 13I am having an issue receiving faxes.
- 14What is the BRAdmin Professional software used for?
- 15Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 16Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 17The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 18Change the number of times my Brother machine rings before it answers.
- 19One or more of my colors are not printing (blank).
- 20I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 21I cannot install the driver when using the Driver Install Tool. (Linux)
- 22Configure the Scan to Email Feature (Linux)
- 23Scan using XSane or GIMP (Linux)
- 24Cannot print after a Windows 10 update (June 2020)
- 25My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 26Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 27Wireless setup is requesting a WPS PIN to complete the setup
- 28When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 29I want to print using CUPS while keeping SELinux enabled. (Linux)
- 30I cannot print using my Brother machine on a wireless network (Windows)
- 31I cannot save a file downloaded from the Brother support website (For Windows)
- 32Scan from the Brother iPrint&Scan application using Windows Phone.
- 33Download a file from the "Downloads" section and save it to Windows 8 computer.
- 34Wrong Ink Color
- 35Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 36Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 37Out of Fax Memory
- 38I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 39Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 40Scan a document and send it as a fax from the computer using the ControlCenter4 and Brother PC-FAX software (For Windows) (video instructions available)
- 41Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 42Unable to Print 3X
- 43High Temperature
- 44Choose receive mode.
- 45The edge of glossy paper is smudged.
- 46Change the printer driver settings (Windows/macOS)
- 47My machine only prints one copy of my document even though I have asked it to print two or more. (For Windows 2000/XP and Windows Vista)
- 48Ink Low
- 49I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 50Adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine.