FAQs & Troubleshooting
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23 Results
- 1Can I print from or scan to Android™ Smartphone?
- 2Delete print jobs from the print queue.
- 3What is the difference between the toner cartridge and the drum unit?
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 6Do I need a telephone line to send and receive faxes with my Brother machine?
- 7The printer status is Offline or Paused.
- 8When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 9Open the Control Panel (For Windows)
- 10I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 11I cannot print with Windows Vista 64bit.
- 12Cannot print after a Windows 10 update (June 2020)
- 13I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 14Windows 10 Support Information
- 15The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 16How to identify your Operating System (OS).
- 17I cannot print from my computer via USB.
- 18I can receive a fax, but cannot receive a telephone call.
- 19The paper is skewed when it's printed.
- 20When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 21The keys on the control panel do not respond.
- 22When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 23When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.