FAQs & Troubleshooting
Popular |
317 Results
- 1What is Brother iPrint&Scan?
- 2The printer status is Offline or Paused.
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 5When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 6Can I print from and scan to iPhone, iPod touch and iPad?
- 7Load paper in the paper tray
- 8I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 9I cannot send a fax using PC-FAX (Windows 10)
- 10I cannot scan when using SELinux (Security-Enhanced Linux)
- 11Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 12The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 13The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 14I am unable to change my Brother machine's Receive Mode.
- 15I cannot print from my computer via USB.
- 16Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 17Is my Brother machine compatible with Windows Vista?
- 18I'm using Windows XP. I cannot scan with the USB cable.
- 19How do I store Speed Dial numbers on my Brother machine for easy dialing?
- 20I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 21What do the messages "NG" or "Poor Line Condition" on the Transmission Verifieation Report mean?
- 22When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 23I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 24Configure and use PC-FAX (CUPS) (Linux)
- 25Configure the Scan to Email Feature (Linux)
- 26Delete a network scanner entry. (Linux)
- 27When I scan a document using ControlCenter, the scanned file size is too big.
- 28Windows 7 Support Information
- 29I'm having trouble reading the information on my Brother machine's LCD. How can I adjust the LCD's contrast and brightness?
- 30My machine does regular cleaning cycles in the night. How can I correct this?
- 31When I print photos, the color quality is not good.
- 32Create or view a XML Paper Specification document
- 33What is Infrastructure mode?
- 34When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
- 35Print a report that will show a listing of faxes I sent and received.
- 36Is there a way to view how much ink is remaining?
- 37Why are the faxes I send always received with a black vertical line down the page?
- 38What does "COMM.ERROR" on the LCD display mean?
- 39Uninstall the Brother Software and Drivers (Windows)
- 40I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 41I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 42I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 43I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 44I cannot install the driver when using the Driver Install Tool. (Linux)
- 45My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 46I cannot install Brother drivers on Debian 10 or later (Linux)
- 47Configure and use the Scan Key Tool (Linux)
- 48What driver package format is supported by my Linux distribution?
- 49Scan using XSane or GIMP (Linux)
- 50Cannot print after a Windows 10 update (June 2020)