FAQs & Troubleshooting
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183 Results
- 1I cannot install Brother drivers on Debian 10 or later (Linux)
- 2Install Starter Ink
- 3No Ink Cartridge
- 4Replace Ink
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 6Load paper in the paper tray
- 7Paper Jam
- 8Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 9Unable to Scan AX
- 10Is my Brother machine compatible with Windows Vista?
- 11I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 12Download a file from the "Downloads" section and save it to Windows 8 computer.
- 13I still receive the error message "Paper Jam" after I removed the jammed paper.
- 14How to identify your Operating System (OS).
- 15Unable to Print 3X
- 16How do I know which side up my photo paper should be in the tray?
- 17Unable to Print XX
- 18Cannot Detect
- 19No Paper Fed
- 20Cover is Open
- 21When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 22Out of Memory
- 23Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 24Wrong Ink Color
- 25Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 26Low Temperature
- 27High Temperature
- 28Locate files scanned with ControlCenter2 (For Macintosh)
- 29Ink Low
- 30When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 31Wrong Paper Size
- 32One or more of my colors are not printing (blank).
- 33When I print, the pages are smudged with ink.
- 34Print using only the black ink cartridge when the Color cartridges have run out.
- 35Load envelopes
- 36"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 37Cannot Detect Ink Volume
- 38Unable to Print 7X
- 39Unable to Print 5X
- 40Ink Absorber Full
- 41Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 42What driver package format is supported by my Linux distribution?
- 43Where can I download Brother iPrint&Scan application for Mac?
- 44The scanner cover support has come off. (With Video Instructions)
- 45I cannot find some option in the Printing preferences. (For Windows)
- 46I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 47The edge of glossy paper is smudged.
- 48Where can I find the ink cartridges for my new Brother machine?
- 49The printer status is Offline or Paused.
- 50Can third party ink be used to refill the ink cartridges?