FAQs & Troubleshooting
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275 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 4Can I print from or scan to Android™ Smartphone?
- 5Can I print from and scan to iPhone, iPod touch and iPad?
- 6Why is the error message "Scan Unable XX" displayed on the LCD when I try the 2-sided(duplex) copy, 2-sided(duplex) scan or fax send of a legal size document?
- 7Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 8What driver package format is supported by my Linux distribution?
- 9What is Brother iPrint&Scan?
- 10I cannot install Brother drivers on Debian 10 or later (Linux)
- 11Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 12I still receive the error message "Replace Parts Drum" or "Replace Drum" after I replace the drum unit with a new one.
- 13Scan and save a document in PDF format (Scan to File)
- 14Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 15Wrinkles or creases
- 16Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 17Which E-mail packages are compatible with ControlCenter3?
- 18Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 19Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 20Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 21The printer status is Offline or Paused.
- 22When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 23How to load numbered checks or forms in the paper tray?
- 24White spots or black spots at 3.7 in. (94 mm) intervals
- 25Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 26Download a file from the "Downloads" section and save it to Windows 8 computer.
- 27I keep getting the error message "Authenticate Err (Authentication error)".
- 28Locate files scanned with ControlCenter2 (For Macintosh)
- 29A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 30Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 31I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 32I cannot save a file downloaded from the Brother support website (For Windows)
- 33I cannot find some option in the Printing preferences. (For Windows)
- 34Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 35Locate files scanned with ControlCenter3 (For Windows)
- 36When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 37Black toner marks across the page
- 38White lines down the page
- 39Line across the page
- 40Gray background
- 41Faint
- 42Hollow print
- 43Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 44Protect your Brother machine against unauthorised access over the network
- 45Scan from the Brother iPrint&Scan application using Windows Phone.
- 46I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 47The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 48Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 49How to identify your Operating System (OS).
- 50I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.