FAQs & Troubleshooting
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- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 3Load paper in the paper tray
- 4I cannot install Brother drivers on Debian 10 or later (Linux)
- 5What driver package format is supported by my Linux distribution?
- 6Scan and save a document in PDF format (Scan to File)
- 7Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 8Locate files scanned with ControlCenter2 (For Macintosh)
- 9When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 10The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 11Scan multiple pages into one file instead of each scan being saved as a separate file.
- 12How do I load envelopes into my machine?
- 13Download a file from the "Downloads" section and save it to Windows 8 computer.
- 14Locate files scanned with ControlCenter3 (For Windows)
- 15The printer status is Offline or Paused.
- 16I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 17Can third party ink be used to refill the ink cartridges?
- 18Where is the USB port on the machine?
- 19I'm using Macintosh. What is the PreScan option used for?
- 20Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 21How do I know which side up my photo paper should be in the tray?
- 22"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 23I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 24I cannot save a file downloaded from the Brother support website (For Windows)
- 25I cannot find some option in the Printing preferences. (For Windows)
- 26The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 27The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 28How to identify your Operating System (OS).
- 29I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 30The ink cartridges run out very quickly. Is there any reason for that?
- 31Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 32Where can I get FaceFilter Studio and what can I do with this application?
- 33Is my Brother machine compatible with Windows Vista?
- 34Which E-mail packages are compatible with ControlCenter3?
- 35When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 36Scan using XSane or GIMP (Linux)
- 37The downloaded driver's name is different from my machine's name. (Linux)
- 38Print command (cupswrapper) (Linux)
- 39To install the printer driver easily using a tool. (Linux)
- 40Windows 10 Support Information
- 41Open the Status Monitor
- 42Can I change the time displayed on my Brother machine's LCD from 24-hour (military) format to 12-hour format?
- 43Scan a document using "Scanner and Camera Wizard" in Windows XP
- 44Scan a document from a Windows Vista application
- 45Why does the message "Media Error" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 46Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 47I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 48I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 49My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 50Can I use my Brother printer with a 64 bit Linux distribution? (Linux)