FAQs & Troubleshooting
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130 Results
- 1Can I print from and scan to iPhone, iPod touch and iPad?
- 2When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4A message appears informing to "The optical photoconductor needs to be replaced./ The paper tray is almost empty. " on my Macintosh.
- 5Scan multiple pages into one file instead of each scan being saved as a separate file.
- 6Scan using XSane or GIMP (Linux)
- 7The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 8Can I print from or scan to Android™ Smartphone?
- 9When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
- 10When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 11My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 12Important points for specifying the scan area (Linux)
- 13I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 14When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 15Download a file from the "Downloads" section and save it to Windows 8 computer.
- 16How to identify your Operating System (OS).
- 17Scan a document and e-mail it as an attachment (For Macintosh)
- 18Fuser Error or Self-Diagnostic
- 19What is the recommended paper?
- 20I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 21Command List of brscan. (Linux)
- 22I want to print using CUPS while keeping SELinux enabled. (Linux)
- 23Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 24Open the Control Panel (For Windows)
- 25I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 26Clean the corona wire of the drum unit.
- 27I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 28I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 29I cannot install the driver when using the Driver Install Tool. (Linux)
- 30I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 31I cannot install Brother drivers on Debian 10 or later (Linux)
- 32Configure the Scan to Email Feature (Linux)
- 33Configure and use the Scan Key Tool (Linux)
- 34What driver package format is supported by my Linux distribution?
- 35Cannot print after a Windows 10 update (June 2020)
- 36The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 37Where can I download Brother iPrint&Scan application for Mac?
- 38My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 39The downloaded driver's name is different from my machine's name. (Linux)
- 40The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 41"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 42Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 43Large characters are printed incorrectly. (Linux)
- 44The driver installation finished successfully but I cannot print. (Linux)
- 45I installed scan-key-tool, but it does not work. (Linux)
- 46When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 47Delete a network scanner entry. (Linux)
- 48Uninstall the scanner driver. (Linux)
- 49Uninstall Scan-key-tool. (Linux)
- 50How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)