FAQs & Troubleshooting
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69 Results
- 1What driver package format is supported by my Linux distribution?
- 2I cannot save a file downloaded from the Brother support website (For Windows)
- 3When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 4Unusable Device
- 5I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 6Uninstall the scanner driver. (Linux)
- 7I cannot install Brother drivers on Debian 10 or later (Linux)
- 8Configure the Scan to Email Feature (Linux)
- 9Scan using XSane or GIMP (Linux)
- 10"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 11Command List of brscan. (Linux)
- 12Delete a network scanner entry. (Linux)
- 13Important points for specifying the scan area (Linux)
- 14Uninstall Scan-key-tool. (Linux)
- 15Pre-Required Procedures (Linux)
- 16"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 17Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 18I cannot install the Brother printer driver (macOS 10.15 or earlier)
- 19I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 20I cannot complete the Brother Software installation because it stops when a screen for connecting the cable appears (Windows).
- 21When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 22Install PaperPort™ 12SE onto Windows 10.
- 23Install Presto!® BizCard® onto Windows 10.
- 24Windows 10 Support Information
- 25Configuring frequently-used scan settings on your computer.
- 26Changing scan settings in ControlCenter.
- 27What types of USB flash drive can I use for the Direct Scan feature (Scan to USB)?
- 28Check the firmware version.
- 29How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 30Scan documents longer than 14 inches (35.5 cm) using ControlCenter
- 31A horizontal line appears at the top of the scanned image.
- 32Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 33Download a file from the "Downloads" section and save it to Windows 8 computer.
- 34Open the Control Panel (For Windows)
- 35My Brother machine sound level is high while scanning documents.
- 36The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 37The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 38Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 39When viewing the scanned documents in my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
- 40The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 41Can I view or edit documents on my Android™ mobile device that were scanned from my Brother machine?
- 42How can I scan and save documents to the Android™ mobile devices using my Brother machine?
- 43Machine Error
- 44Open the "Scanners and Cameras" and Properties.
- 45Paper suitable for scanning
- 46Multifeed
- 47Clean the Separation Pad
- 48Replace Roller
- 49Replace Pad
- 50How to identify your Operating System (OS).