FAQs & Troubleshooting
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110 Results
- 1What is Brother iPrint&Scan?
- 2When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 3Do not insert card
- 4Card Jam
- 5Can I print from or scan to Android™ Smartphone?
- 6Replace Parts
- 7No Profile set
- 8Unable to Scan XX
- 9Configuring frequently-used scan settings on your computer.
- 10Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 11Replace Roller
- 12Replace Pad
- 13Document Jam
- 14When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 15I cannot save a file downloaded from the Brother support website (For Windows)
- 16Download a file from the "Downloads" section and save it to Windows 8 computer.
- 17The LCD displays an error code when I use Web icon (Brother Web Connect).
- 18Authenticate Err
- 19Unusable Device (Other Error)
- 20Other Error (Other Error)
- 21TWAIN errors appear when starting to scan. (Macintosh)
- 22USB Flash Drive is Full
- 23Registration Failed (Shortcut)
- 24Address Book Full
- 25Sending Error (Scan to FTP)
- 26Server Time out
- 27Hub is Unusable (Other Error)
- 28The scan speed is too slow.
- 29The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 30Cover is Open
- 31"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 32Changing scan settings in ControlCenter.
- 33Cannot Delete
- 34Cannot delete a Card Scan shortcut.
- 35Shortcuts Full
- 36I cannot start ControlCenter.
- 37Cannot install software. (Windows users only)
- 38All Blank Page Skipped
- 39The machine is in Sleep Mode (power save mode).
- 40Rename the File
- 41When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 42I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 43I cannot install Brother drivers on Debian 10 or later (Linux)
- 44Easy Scan to E-mail
- 45A plastic card error occurs.
- 46USB Access Error
- 47USB Write-protected
- 48There is a card in the card slot.
- 49Open the Control Panel (For Windows)
- 50Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.