FAQs & Troubleshooting
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275 Results
- 20126/08/2011I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 20205/08/2011The Brother machine does not appear in the "Print & Fax" or "Print & Scan" Utility. (Mac OS X 10.5 or greater)
- 20315/06/2011I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 20428/03/2011Can I set my Brother machine to forward the faxes I receive to another location?
- 20515/02/2011Do I need a telephone line to send and receive faxes with my Brother machine?
- 20608/11/2010When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 20726/10/2010When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 20823/09/2010The Brother machine does not appear in the Print Center or Printer Setup Utility. (Mac OS X 10.2 - 10.4)
- 20923/09/2010I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 21017/09/2010In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 21127/07/2010My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy. What can I do?
- 21215/06/2010I recently installed the starter or a new toner cartridge and I don't think I got the full yield from the toner.
- 21315/06/2010I can receive a fax, but cannot receive a telephone call.
- 21402/06/2010My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 21531/03/2010When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. (USB interface, cable)
- 21612/03/2010The paper is skewed when it's printed.
- 21716/12/2009Which E-mail packages are compatible with ControlCenter2?(For Windows 2000/XP)
- 21811/12/2009How do I clean the corona wire?
- 21926/11/2009What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 22004/09/2009How do I know which receive mode to select?
- 22102/09/2009I'm scanning multiple pages to be emailed to one email address using Scan to Email from the Brother Control Center 2.0. An email message is being created for each page.
- 22207/07/2009When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 22329/06/2009How do I factory reset the print server?
- 22410/06/2009My Brother machine misfeeds paper.
- 22526/03/2009I'm using Mac OS X 10.5. When trying to scan using the Brother ControlCenter2 with the USB interface, the ControlCenter2 screen will close. What should I do?
- 22623/03/2009I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 22710/03/2009Can I buy any MICR toner?
- 22812/02/2009How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 22920/01/2009How do I send (broadcast) a fax to more than one number?
- 23013/01/2009What is Distinctive Ring and how do I program it?
- 23105/01/2009Printing on thick paper or transparencies.
- 23218/12/2008I am experiencing problems receiving faxes. What can I do?
- 23316/12/2008What does "COMM.ERROR" on the LCD display mean?
- 23412/12/2008How do I load legal size paper in the paper tray?
- 23529/10/2007Does NC-2200w work with Windows Vista?
- 23626/10/2007I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 23727/06/2007I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
- 23826/06/2007Why does my computer become unresponsive when using the USB interface to connect the Brother machine?
- 23929/05/2007I'm trying to scan through the Citrix Presentation Server™ 4.0. What should I note?
- 24007/02/2007I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 24126/12/2006How do I clean the laser scanner window?
- 24208/12/2006I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 24321/11/2006When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 24403/10/2006I'm using Windows®. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC. Why?
- 24503/10/2006What is Multi-Function Link Pro Suite?
- 24606/09/2006How do I clean the scanner glass?
- 24706/09/2006Can I transfer faxes in the MFC's memory to the PC?
- 24806/09/2006What are the recommended specifications for the paper I should use on my product?
- 24906/09/2006How do I print the received faxes that are stored in memory? (Fax Storage)
- 25006/09/2006How do I store received faxes in memory?