FAQs & Troubleshooting
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273 Results
- 15112/04/2017The error message of Status Monitor is different from the error message of the Brother Machine or the FAQ.
- 15207/04/2017I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 15303/04/2017Print the received faxes that are stored in memory. (Fax Storage)
- 15416/11/2016My machine does regular cleaning cycles in the night. How can I correct this?
- 15508/09/2016Setting up the Web icon (Brother Web Connect) function.
- 15617/08/2016Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 15717/08/2016Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 15817/08/2016Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 15915/07/2016Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 16025/03/2016When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 16125/03/2016Windows 10 Support Information
- 16225/03/2016I cannot view the HTML format manual (web manual).
- 16325/03/2016Download a file from the "Downloads" section and save it to Windows 8 computer.
- 16425/03/2016A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 16525/03/2016Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 16625/03/2016The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 16725/03/2016Can I view or edit documents on my Android™ mobile device that were scanned from my Brother machine?
- 16825/03/2016The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 16925/03/2016Print a web page from iPrint&Scan when using an Android™ mobile device.
- 17025/03/2016Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 17125/03/2016Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 17225/03/2016Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 17325/03/2016Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 17425/03/2016Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 17525/03/2016Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 17625/03/2016A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 17725/03/2016Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 17825/03/2016What is the Network Shared printing?
- 17925/03/2016Discover the MAC address of the Brother network card
- 18025/03/2016Can I print from or scan to Android™ Smartphone?
- 18125/03/2016Can I print from and scan to iPhone, iPod touch and iPad?
- 18224/03/2016When I scan a document using ControlCenter, the scanned file size is too big.
- 18324/03/2016When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 18424/03/2016I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 18524/03/2016I cannot scan via USB. (Mac OS X)
- 18624/03/2016How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 18724/03/2016Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 18824/03/2016In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 18924/03/2016Scan a document in Mac OS X 10.7.
- 19024/03/2016I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 19123/03/2016I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 19223/03/2016What is the BRAdmin Professional software used for?
- 19307/03/2016Ink Low
- 19409/12/2015When I print documents that contain tables or images with lines, such as technical drawings, the lines are not straight or aligned.
- 19518/11/2015On my Brother machine I selected "Scan to Network" using the control panel or SCAN key, but I cannot find my Macintosh.
- 19601/09/2015Install starter ink cartridges
- 19729/06/2015When choosing grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 19818/06/2015I am experiencing issues sending a fax.
- 19926/05/2015Printing result in Windows Photo Viewer is light.
- 20025/05/2015Send a fax