FAQs & Troubleshooting
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275 Results
- 15117/01/2014I'm using my Brother machine in a Windows XP/ Windows Vista networked TCP/IP environment. I was able to print, but suddenly I cannot print. Why?
- 15223/10/2013I'm using the Simple Network Configuration capabilities of Apple® Mac OS X. The printer appears in the "Print Center", "Printer Setup Utility", "Print & Fax", "Print & Scan" or "Printers & Scanners", but I cannot print.
- 15317/05/2013The back cover is securely closed, however the message "Back Cover Open" is displayed on the LCD. How do I clear this message?
- 15415/05/2013How do I set up an answering machine (TAD) to work on the same line as my Brother machine?
- 15515/05/2013How do I check if the MFC has faxes in its memory when it has a mechanical problem?
- 15615/05/2013How do I check if the MFC has faxes in its memory?
- 15715/05/2013How can I clear the "Drum Error" or the "Dust on Drum" error message on the LCD?
- 15815/05/2013How do I clean white or black spots on printed documents?
- 15914/05/2013How can I forward a fax to another fax machine when the FAX/MFC has a mechanical problem?
- 16014/05/2013"Unable to..." message appearing on the LCD. What does it mean and how do I clear it?
- 16113/05/2013How can I re-install the drivers?
- 16210/05/2013Why doesn't the machine answer when receiving a call?
- 16310/05/2013My FAX/MFC will not Dial. Why?
- 16409/05/2013What is the "Station ID" and how do I set it?
- 16509/05/2013How can I improve the copy quality?
- 16609/05/2013How do I clear vertical lines or streaks that appear in the copies I made?
- 16725/04/2013Verify if the Brother machine has a dial tone
- 16825/04/2013How do I clear the "Awaiting Redial" message?
- 16927/03/2013I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 17028/01/2013The keys on the control panel do not respond.
- 17111/01/2013I'm using Mac OS X 10.6.x. The network scanning feature does not work when pressing the scan key on the control panel of my Brother machine.
- 17208/01/2013How do I know the current network configuration?
- 17308/01/2013How do I know the current network configuration?
- 17402/08/2012The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 17530/07/2012When receiving a single page fax, why does the fax print on two pages or a blank sheet ejects afterwards?
- 17618/07/2012The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 17729/06/2012My Brother machine has no power.
- 17829/06/2012Document Jam
- 17929/06/2012What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 18014/05/2012Print a report that will show a listing of faxes I sent and received
- 18120/03/2012I still receive the error message "Change Drum Soon" after I replace the drum unit with a new one.
- 18220/03/2012Change Drum Soon
- 18319/03/2012Replace the toner cartridge
- 18431/01/2012Send a fax
- 18517/11/2011How can I program my Brother machine's electronic cover page?
- 18616/11/2011When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 18715/11/2011I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 18815/11/2011I'm using Windows XP/XP Professional x64 Edition. When my PC comes out of Standby or hibernate mode the message "No Device" appears and the Status Monitor is grayed out. What can I do?
- 18915/11/2011Which E-mail packages are compatible with ControlCenter3?
- 19008/11/2011I'm using Mac OS X 10.5. The network scanning feature does not work when pressing the scan key on the control panel of my Brother machine.
- 19104/11/2011How can I locate the Print Center or Printer Setup Utility and add my Brother machine using Mac OS X 10.0-10.4?
- 19204/11/2011I'm using the Simple Network Configuration capabilities of Apple Mac OS X. I can print from a Macintosh, but not from a Windows PC.
- 19304/11/2011I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 19402/11/2011When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 19502/11/2011When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 19631/10/2011I updated the Web BRAdmin and cannot enable the logging function.
- 19722/09/2011Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 19831/08/2011I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 19929/08/2011I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 20026/08/2011I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.