FAQs & Troubleshooting
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239 Results
- 15124/03/2016When I scan a document using ControlCenter, the scanned file size is too big.
- 15224/03/2016I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 15324/03/2016I cannot scan via USB. (Mac OS X)
- 15424/03/2016I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 15524/03/2016How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 15624/03/2016Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 15724/03/2016In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 15824/03/2016Scan a document in Mac OS X 10.7.
- 15924/03/2016I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 16023/03/2016I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 16123/03/2016What is the BRAdmin Professional software used for?
- 16223/03/2016Cannot Detect
- 16307/03/2016Ink Low
- 16403/09/2015Install BookScan & Whiteboard Suite onto Windows 10.
- 16527/07/2015I cannot view the HTML format manual (web manual).
- 16618/06/2015The keys on the control panel do not respond or triple beep when I press them.
- 16726/05/2015Printing result in Windows Photo Viewer is light.
- 16815/05/2015Set the date and time
- 16928/04/2015Unable to Scan AX
- 17028/04/2015Unable to Print 7X
- 17128/04/2015Unable to Print 5X
- 17228/04/2015Unable to Print 3X
- 17306/04/2015Is my Brother machine compatible with Windows Vista?
- 17426/03/2015The scanner cover support has come off. (With Video Instructions)
- 17523/03/2015When I print photos, the color quality is not good.
- 17609/03/2015When I print, the pages are smudged with ink.
- 17727/11/2014I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 17820/11/2014How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 17919/09/2014Scan a document in Mac OS X 10.6.
- 18004/06/2014When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 18104/06/2014The edge of glossy paper is smudged.
- 18220/05/2014Unable to Print XX
- 18317/01/2014Scan a document using "Scanner and Camera Wizard" in Windows XP
- 18417/01/2014Scan an image and insert it in a Windows XP application
- 18517/01/2014Scan a document from a Windows XP application
- 18626/09/2013Load envelopes
- 18701/07/2013Load paper in the paper tray
- 18827/06/2013No Paper Fed
- 18918/06/2013Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 19005/06/2013Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 19104/06/2013When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 19203/06/2013Glossy Paper does not feed correctly.
- 19329/05/2013Clean the Scanner to improve the copy or fax quality.
- 19429/05/2013Reset the network settings to the factory default.
- 19521/05/2013My Brother machine feeds multiple sheets of paper at a time.
- 19620/05/2013Scan a document and save the scanned image to a folder on a local or network hard disk using the SCAN button on my Brother machine
- 19720/05/2013Scan a document and e-mail it as an attachment using the SCAN button on my Brother machine
- 19820/05/2013Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 19925/04/2013I still receive the error message "Paper Jam" after I removed the jammed paper.
- 20025/04/2013High Temperature