FAQs & Troubleshooting
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288 Results
- 151When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 152I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 153Poor fixing
- 154Set up an answering machine (TAD) to work on the same line as the Brother machine.
- 155Jam Rear
- 156Jam Tray 1 / Jam Tray 2
- 157Jam MP Tray
- 158I am experiencing issues sending a fax.
- 159White streaks or bands down the page
- 160The faxes I send are always received with a vertical black line.
- 161I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 162I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 163I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 164The downloaded driver's name is different from my machine's name. (Linux)
- 165I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 166How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 167Windows 10 Support Information
- 168I cannot save a file downloaded from the Brother support website (For Windows)
- 169How to launch and use the DeviceSelector to configure the scanner? (For macOS 10.14 or earlier)
- 170Configure and use the Scan to Network feature (For Windows)
- 171Configure and use the Scan to FTP feature
- 172Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 173Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 174I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 175Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 176Receive faxes on the computer for Windows (PC-FAX Receive)
- 177Cartridge Error
- 1782-sided Disabled
- 179Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 180Confirm that a FAX I sent was received correctly.
- 181Can I use non-Brother or third party supplies with the Brother machine?
- 182Install the optional lower tray
- 183I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 184I cannot install the driver when using the Driver Install Tool. (Linux)
- 185Configure the Scan to Email Feature (Linux)
- 186Configure and use the Scan Key Tool (Linux)
- 187Scan using XSane or GIMP (Linux)
- 188"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 189Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 190Large characters are printed incorrectly. (Linux)
- 191How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 192I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 193Send a fax using PC-FAX with LPD/LPRng (Linux)
- 194What is the difference between the toner cartridge and the drum unit?
- 195Supported models of Universal Printer Driver for BR-Script (PostScript language emulation)
- 196Scan and save a document in PDF format for macOS 10.14 or earlier (Scan to File)
- 197Missing thin lines in images
- 198Clean the paper pick-up roller
- 199I am using Scan to Email (E-mail server) function to send a scanned document directly to an E-mail address. Since our provider requires an authentication for the SMTP server, I am not able to use this function anymore.
- 200When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".