FAQs & Troubleshooting
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252 Results
- 10112/04/2017The error message of Status Monitor is different from the error message of the Brother Machine or the FAQ.
- 10207/04/2017I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 10316/11/2016My machine does regular cleaning cycles in the night. How can I correct this?
- 10425/03/2016When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 10525/03/2016Windows 10 Support Information
- 10625/03/2016Download a file from the "Downloads" section and save it to Windows 8 computer.
- 10725/03/2016The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 10825/03/2016Can I use AirPrint with my Brother machine?
- 10925/03/2016A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 11025/03/2016Can I print from or scan to Android™ Smartphone?
- 11125/03/2016Can I print from and scan to iPhone, iPod touch and iPad?
- 11224/03/2016When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 11324/03/2016Is my Brother machine compatible with third party print servers?
- 11424/03/2016I cannot scan via USB. (Mac OS X)
- 11524/03/2016How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 11624/03/2016Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 11724/03/2016Scan a document in Mac OS X 10.7.
- 11823/03/2016I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 11903/09/2015Install BookScan & Whiteboard Suite onto Windows 10.
- 12015/05/2015Set the date and time
- 12128/04/2015Adjust the Sleep Mode setting.
- 12217/12/2014Can I still receive a fax if I accidentally answer it on an extension or external telephone?
- 12316/12/2014I'm having problems sending a fax overseas.
- 12427/11/2014I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 12525/11/2014I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 12620/11/2014How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 12719/11/2014The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 12819/11/2014How do I load envelopes into my machine?
- 12919/09/2014Why doesn't my Brother machine have a dial tone?
- 13004/06/2014When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 13104/06/2014The edge of glossy paper is smudged.
- 13220/02/2014Check the firmware version.
- 13320/01/2014Stop my Brother machine from automatically redialing a number.
- 13420/01/2014How do I use my Outlook contacts with my Brother PC-Fax? (import)
- 13517/01/2014Change the user interface of ControlCenter3
- 13617/01/2014Scan a document using "Scanner and Camera Wizard" in Windows XP
- 13717/01/2014Scan an image and insert it in a Windows XP application
- 13817/01/2014Scan a document from a Windows XP application
- 13919/11/2013Send a PC-FAX
- 14029/05/2013I cannot receive a color fax.
- 14117/05/2013Send a fax
- 14217/05/2013When I print photos, the color quality is not good.
- 14317/05/2013Print using only the black ink cartridge when the Color cartridges have run out.
- 14409/05/2013Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 14509/05/2013Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 14625/04/2013Verify if the Brother machine has a dial tone
- 14725/04/2013I am using Voice Over Internet Protocol (VoIP) and am having problems receiving faxes. What can I do?
- 14825/04/2013I am using Voice Over Internet Protocol (VoIP) and am having problems sending faxes.
- 14925/04/2013I am experiencing problems sending a fax.
- 15025/04/2013Is there any way to reduce Ink consumption when printing from my computer?