FAQs & Troubleshooting
![]() |
Popular |
149 Results
- 101Printing/ Scanning with a mobile device
- 102What is the difference between the toner cartridge and the drum unit?
- 103I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 104What is the Network Shared printing?
- 105Discover the MAC address of the Brother network card
- 106Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 107Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 108Clean the Drum Unit.
- 109When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
- 110In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 111When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 112Uninstall the drivers. (macOS 13 or greater)
- 113Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 114Clean the corona wire of the drum unit.
- 115Cancel print jobs using the printer control panel.
- 116Uninstall the Brother Software and Drivers (Windows)
- 117I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 118I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 119I cannot install the driver when using the Driver Install Tool. (Linux)
- 120I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 121My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 122I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 123Check the remaining ink or toner level (Linux)
- 124Where can I download Brother iPrint&Scan application for Mac?
- 125The downloaded driver's name is different from my machine's name. (Linux)
- 126The driver installation finished successfully but I cannot print. (Linux)
- 127I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 128I am unable to print from a client PC to a printer on a print server. (Linux)
- 129Uninstall printer drivers (Linux)
- 130Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 131Protect your Brother machine against unauthorised access over the network
- 132Open the Status Monitor
- 133Download a file from the "Downloads" section and save it to Windows 8 computer.
- 134The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 135Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 136Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 137Important points you need to confirm before configuring your Brother machine for a wireless network.
- 138Print the WLAN report
- 139The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 140Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 141Can I print from and scan to iPhone, iPod touch and iPad?
- 142Change the printer driver settings (Windows/macOS)
- 143Print Unable or Print Unable XX
- 144No Toner
- 145What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 146Toner Low
- 147Check the Node Name of the Brother machine
- 148What do the LED indications mean?
- 149Service Call