FAQs & Troubleshooting
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239 Results
- 10129/01/2019Uninstall Scan-key-tool. (Linux)
- 10224/01/2019I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 10324/01/2019I want to print using CUPS while keeping SELinux enabled. (Linux)
- 10424/01/2019I am unable to print from a client PC to a printer on a print server. (Linux)
- 10524/01/2019I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 10620/12/2018When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 10727/11/2018When I make a copy the image or text is cut off.
- 10814/11/2018I am sharing my Brother machine. I can print but cannot scan.
- 10913/11/2018Locate files scanned with ControlCenter2 (For Macintosh)
- 11013/11/2018Scan and save a document in PDF format for Macintosh (Scan to File)
- 11109/11/2018Scan a document and save the scanned image to a folder on a local or network hard disk (For Windows)
- 11209/11/2018Scan a document and save the scanned image to a folder on a local or network hard disk (For Macintosh)
- 11308/11/2018Scan a document and e-mail it as an attachment. (For Windows)
- 11408/11/2018Scan a document and e-mail it as an attachment (For Macintosh)
- 11508/11/2018Scan and save a document in PDF format for Windows (Scan to File)
- 11608/11/2018Scan multiple pages into one file instead of each scan being saved as a separate file.
- 11703/09/2018Make a two-sided copy of an ID card.
- 11802/08/2018Print the WLAN report
- 11923/07/2018Use the Network Connection Repair Tool (Windows)
- 12005/03/2018"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 12118/01/2018Check the firmware version.
- 12206/11/2017Install Starter Ink
- 12308/09/2017What is AirPrint?
- 12408/09/2017Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 12512/04/2017The error message of Status Monitor is different from the error message of the Brother Machine or the FAQ.
- 12607/04/2017I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 12716/11/2016My machine does regular cleaning cycles in the night. How can I correct this?
- 12817/08/2016Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 12917/08/2016Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 13017/08/2016Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 13115/07/2016Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 13225/03/2016When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 13325/03/2016Windows 10 Support Information
- 13425/03/2016Download a file from the "Downloads" section and save it to Windows 8 computer.
- 13525/03/2016A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 13625/03/2016Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 13725/03/2016The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 13825/03/2016Can I view or edit documents on my Android™ mobile device that were scanned from my Brother machine?
- 13925/03/2016The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 14025/03/2016Print a web page from iPrint&Scan when using an Android™ mobile device.
- 14125/03/2016Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 14225/03/2016Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 14325/03/2016Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 14425/03/2016Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 14525/03/2016A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 14625/03/2016Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 14725/03/2016What is the Network Shared printing?
- 14825/03/2016Discover the MAC address of the Brother network card
- 14925/03/2016Can I print from or scan to Android™ Smartphone?
- 15025/03/2016Can I print from and scan to iPhone, iPod touch and iPad?