FAQs & Troubleshooting
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291 Results
- 101I get a TS error when trying to print on a wireless network.
- 102I cannot print using my Brother machine on a wireless network (Windows)
- 103I cannot print using my Brother machine on a wireless network (Mac)
- 104I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 105Prepare for SSL communication in the Brother Print Server. (Method of using Windows Server 2003 / 2008)
- 106How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 107Easy Scan to E-mail
- 108I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 109When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 110Install Presto!® PageManager® onto Windows 10.
- 111Install PaperPort™ 12SE onto Windows 10.
- 112I cannot save a file downloaded from the Brother support website (For Windows)
- 113A mouse pointer keeps focusing on the Brother Status Monitor appearing on the PC desktop while I'm using or launching other applications.
- 114What is Storage PC Print Data using Active Directory®? (Windows)
- 115What types of card can I use for card authentication in Secure Function Lock?
- 116I cannot view the HTML format manual (web manual).
- 117Possible solutions for print quality issues
- 118Use the Network Connection Repair Tool (Windows)
- 119My Brother machine could not be found over the network when I installed drivers on my PC.
- 120Protect your Brother machine against unauthorised access over the network
- 121How to launch and use the DeviceSelector to configure the scanner? (For macOS 10.14 or earlier)
- 122Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 123Scan from the Brother iPrint&Scan application using Windows Phone.
- 124Send Scanned Data to an Email Server
- 125Colored letters and thin letters in the original document are light or faint in the copy
- 126Printed pages are compressed, horizontal stripes appear, or characters in the top, bottom, left and right margins are cut off.
- 127"Offline" appears on the Status Monitor.
- 128Delete print jobs from the print queue.
- 129Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 130I cannot find some option in the Printing preferences. (For Windows)
- 131Download a file from the "Downloads" section and save it to Windows 8 computer.
- 132Open the Control Panel (For Windows)
- 133Install the built-in drivers (For Windows 8 and Windows 10)
- 134I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 135Configure and use the Scan to FTP feature
- 136A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 137Printing/ Scanning with the Cloud
- 138Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 139The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 140Can I view or edit documents on my Android™ mobile device that were scanned from my Brother machine?
- 141The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 142Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 143Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 144Print a web page from iPrint&Scan when using an Android™ mobile device.
- 145Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 146Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 147Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 148Open the "Scanners and Cameras" and Properties.
- 149On my Brother machine I selected "Scan to Network" using the control panel or SCAN key, but I cannot find my Macintosh.
- 150The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).