FAQs & Troubleshooting
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- 101The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 102Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 103Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 104The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 105Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 106Condensation
- 107Tray 2 Error
- 108Clean the scanner glass
- 109Clean the corona wire
- 110Correct Color Print Alignment (Color Registration)
- 111Possible solutions for print quality issues
- 112"Offline" appears on the Status Monitor.
- 113Important points you need to confirm before configuring your Brother machine for a wireless network.
- 114Send an image file as a fax from the computer using the ControlCenter4 and Brother PC-FAX software (For Windows)
- 115What is the Network Shared printing?
- 116I just setup my Brother machine and my printed pages are light or faded on one side.
- 117I can print but cannot scan via network. (For Mac)
- 118Verify if the Brother machine has a dial tone.
- 119Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 120In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 121Clean the laser scanner windows.
- 122I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 123The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 124Adjust the Brother machine's Sleep Time setting
- 125I cannot install the Brother printer driver (macOS 10.15 or earlier)
- 126When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 127Install PaperPort™ 12SE onto Windows 10.
- 128The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 129Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 130Open the "Scanners and Cameras" and Properties.
- 131Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 132I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 133The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 134Can I print from or scan to Android™ Smartphone?
- 135I cannot print from my computer via USB.
- 136Registration or Registration failed.
- 137Why doesn't my Brother machine have a dial tone?
- 138Set up my Brother machine to forward the received faxes to another location.
- 139Clean the drum unit
- 140Size mismatch
- 141Print a report that will show a listing of faxes I sent and received.
- 142I am having a issue receiving faxes.
- 143Set the date and time.
- 144What is the "Station ID" and how do I set it?
- 145Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 146Set up your Brother machine on a wireless network.
- 147Printed pages are compressed, horizontal stripes appear, or characters in the top, bottom, left and right margins are cut off.
- 148A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 149Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 150Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?