FAQs & Troubleshooting
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190 Results
- 10117/07/2018Print on envelopes, labels, or thick paper from the manual feed slot.
- 10217/07/2018White lines across the page
- 10313/07/2018Ghost
- 10413/07/2018Hollow print
- 10509/08/2017Copy on Both Sides of the Paper (2-sided Copy)
- 10607/04/2017I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 10715/07/2016Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 10830/03/2016(Video) Set up your Brother machine
- 10925/03/2016A message appears informing to "The optical photoconductor needs to be replaced./ The paper tray is almost empty. " on my Macintosh.
- 11025/03/2016When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 11125/03/2016Windows 10 Support Information
- 11225/03/2016What kind of envelopes and labels are recommended for printing?
- 11325/03/2016When copying one side of a two-sided document, the printed copy shows both sides of the document.
- 11425/03/2016I cannot view the HTML format manual (web manual).
- 11525/03/2016Possible solutions for print quality issues
- 11625/03/2016Check the firmware version.
- 11725/03/2016Unpack your Brother machine
- 11825/03/2016Load paper in the paper tray
- 11925/03/2016Download a file from the "Downloads" section and save it to Windows 8 computer.
- 12025/03/2016What is the difference between the toner cartridge and the drum unit?
- 12125/03/2016Can I use AirPrint with my Brother machine?
- 12225/03/2016I still receive the error message "Replace Drum", or "Drum End Soon" after I replace the drum unit with a new one.
- 12325/03/2016A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 12425/03/2016Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 12525/03/2016The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 12625/03/2016Scan Unable xx
- 12725/03/2016Can I print from or scan to Android™ Smartphone?
- 12825/03/2016Can I print from and scan to iPhone, iPod touch and iPad?
- 12924/03/2016When I scan a document using ControlCenter, the scanned file size is too big.
- 13024/03/2016Print Unable or Print Unable XX
- 13124/03/2016Self-Diagnostic
- 13224/03/2016Copied images or documents appear lighter or darker than the original document.
- 13324/03/20162-sided Disable or 2-sided Disabled
- 13424/03/2016TONER ENDED
- 13524/03/2016When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 13624/03/2016Is my Brother machine compatible with third party print servers?
- 13724/03/2016I cannot scan via USB. (Mac OS X)
- 13824/03/2016Clean the paper pick-up roller
- 13924/03/2016Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 14024/03/2016How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 14124/03/2016Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 14224/03/2016Clean the drum unit
- 14324/03/2016Size Error DX or Size Error 2-sided
- 14424/03/2016Manual Feed
- 14524/03/2016Size mismatch
- 14624/03/2016In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 14724/03/2016Scan a document in Mac OS X 10.7.
- 14824/03/2016Drum !
- 14924/03/2016White spots or black spots at 94 mm (3.7 in.) intervals
- 15024/03/2016Document Jam (With Video Instructions)