FAQs & Troubleshooting
Latest |
225 Results
- 10124/03/2016Is my Brother machine compatible with third party print servers?
- 10224/03/2016I cannot scan via USB. (Mac OS X)
- 10324/03/2016How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 10424/03/2016Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 10515/05/2015Set the date and time
- 10611/05/2015Why does the "No Response/Busy" message appear on my Brother machine?
- 10711/05/2015Can I program my Brother machine to forward the faxes I receive to another location?
- 10811/05/2015How do I load 10 x 15 Glossy paper into my machine?
- 10911/05/2015I cannot pull the paper tray out of my machine. What can I do?
- 11011/05/2015The monochrome copies I make are too light. What can I do?
- 11111/05/2015When I install the drivers, Norton AntiVirus displays the Security Alert that the medium risk application "DPInst.exe" is attempting to connect to a DNS server.
- 11211/05/2015The ink bleeds and the letters look fuzzy on my printed documents. What can I do?
- 11311/05/2015How do I start ControlCenter3?
- 11411/05/2015When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 11511/05/2015When printing from my Apple Mac OS X, the print is coming out mirrored.
- 11611/05/2015The Printer Driver does not show print resolution. How do I determine the resolution settings?
- 11711/05/2015How do I send (broadcast) a fax to more than one number?
- 11811/05/2015Glossy Paper does not feed correctly. What can I do?
- 11911/05/2015When scanning to OCR from PaperPort® SE, the following error message appears: "System error incurred in external ink module EZText.g32. The OCR server is unable to process the document". I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 12011/05/2015When I try to OCR into WordPad using the ScanSoft® PaperPort® SE with OCR or the Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2). Why and what should I do?
- 12111/05/2015When I print, the pages are smudged with ink. What should I do?
- 12211/05/2015How do I clear the message "PAPER JAM" or "PRINTER JAM" from the display?
- 12311/05/2015How do I clear the message "INK EMPTY" from the display?
- 12411/05/2015How do I print the received faxes that are stored in memory? (Fax Storage)
- 12511/05/2015How do I store received faxes into memory? (Fax Storage)
- 12611/05/2015How do I clear the message "MFC is Busy" or "Connect Failure"?
- 12711/05/2015How do I clean the Scanner to improve the copy or fax quality?
- 12811/05/2015Improve poor print quality.
- 12911/05/2015How do I re-install the drivers?
- 13011/05/2015How do I replace the Ink Cartridge?
- 13111/05/2015Why are the faxes I send always received with a black vertical line down the page?
- 13211/05/2015When scanning a document to be copied or faxed, the message "OUT OF MEMORY" appears on the display. What can I do?
- 13311/05/2015What is the "Station ID" and how do I set it?
- 13411/05/2015I'm using Windows and the print speed is too slow. What can I do?
- 13511/05/2015How do I print envelopes?
- 13611/05/2015Can I still receive faxes or calls when the machine is switched off?
- 13711/05/2015How do I improve my Brother machine's copy quality?
- 13811/05/2015Why can't I print when an ink cartridge is empty?
- 13911/05/2015Black Ink is still wet after printing on plain paper and the paper is wet (For PC Printing). What can I do?
- 14011/05/2015Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 14111/05/2015Black Ink is still wet after printing on Glossy Paper (For PC Printing).
- 14216/12/2014How many times will my Brother machine automatically redial a busy number?
- 14315/12/2014I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 14425/11/2014I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 14520/11/2014How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 14619/11/2014The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 14712/11/2014The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 14819/09/2014Why doesn't my Brother machine have a dial tone?
- 14904/06/2014The edge of glossy paper is smudged.
- 15020/02/2014Check the firmware version.