FAQs & Troubleshooting
Latest |
190 Results
- 5109/05/2022My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 5220/04/2022Uninstall the Brother Software and Drivers (Windows)
- 5314/04/2022I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 5407/04/2022How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 5501/04/2022Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 5624/03/2022I cannot find some option in the Printing preferences. (For Windows)
- 5724/03/2022I cannot save a file downloaded from the Brother support website (For Windows)
- 5817/03/2022I cannot install the driver when using the Driver Install Tool. (Linux)
- 5915/11/2021I cannot install the Brother printer driver (macOS 10.15 or earlier)
- 6010/11/2021Open the Control Panel (For Windows)
- 6112/10/2021I cannot install Brother drivers on Debian 10 or later (Linux)
- 6222/02/2021A mouse pointer keeps focusing on the Brother Status Monitor appearing on the PC desktop while I'm using or launching other applications.
- 6329/12/2020Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 6415/10/2020Install Presto!® PageManager® onto Windows 10.
- 6515/10/2020Install PaperPort™ 12SE onto Windows 10.
- 6627/07/2020The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 6716/07/2020Cannot print after a Windows 10 update (June 2020)
- 6806/07/2020Scan using XSane or GIMP (Linux)
- 6906/07/2020Important points for specifying the scan area (Linux)
- 7006/07/2020What driver package format is supported by my Linux distribution?
- 7102/06/2020Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 7213/05/2020Firewall port requirements of the Scan Key Tool (Linux)
- 7306/04/2020I installed scan-key-tool, but it does not work. (Linux)
- 7406/04/2020Delete a network scanner entry. (Linux)
- 7503/12/2019The downloaded driver's name is different from my machine's name. (Linux)
- 7603/12/2019The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 7727/11/2019My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 7829/10/2019Large characters are printed incorrectly. (Linux)
- 7929/10/2019The driver installation finished successfully but I cannot print. (Linux)
- 8023/10/2019To install the printer driver easily using a tool. (Linux)
- 8110/10/2019Install PaperPort™ 12SE / 14SE (Windows)
- 8225/07/2019Black lines down the page
- 8327/06/2019Smudges on printed pages (Poor fixing)
- 8412/06/2019Uninstall printer drivers (Linux)
- 8529/01/2019When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 8629/01/2019When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 8729/01/2019Command List of brscan. (Linux)
- 8829/01/2019Uninstall the scanner driver. (Linux)
- 8929/01/2019Uninstall Scan-key-tool. (Linux)
- 9024/01/2019I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 9124/01/2019I want to print using CUPS while keeping SELinux enabled. (Linux)
- 9224/01/2019I am unable to print from a client PC to a printer on a print server. (Linux)
- 9324/01/2019I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 9420/12/2018When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 9509/11/2018Scan a document and e-mail it as an attachment. (For Windows)
- 9608/11/2018Scan a document and e-mail it as an attachment (For Macintosh)
- 9708/11/2018Scan a text document and convert it into a text file (For Windows)
- 9808/11/2018Scan multiple pages into one file instead of each scan being saved as a separate file.
- 9929/10/2018My Brother machine has no power.
- 10017/10/2018The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).