FAQs & Troubleshooting
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290 Results
- 51Receive faxes on the computer for Windows (PC-FAX Receive)
- 52My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 53Ink Low
- 54Cannot Detect
- 55I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 56Print using only the black ink cartridge when the Color cartridges have run out.
- 57I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 58Forward a fax to another fax machine when my machine has a mechanical problem.
- 59Out of Memory
- 60Black Ink is still wet after printing on plain paper and the paper is wet (For PC Printing).
- 61Black Ink is still wet after printing on Glossy Paper (For PC Printing).
- 62The scanner cover support has come off. (With Video Instructions)
- 63A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 64I still receive the error message "Paper Jam" after I removed the jammed paper.
- 65The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 66Change the amount of time my Brother machine pseudo-rings/double-rings before answering in Fax/Tel Mode.
- 67The printer status is Offline or Paused.
- 68When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 69When I print photos, the color quality is not good.
- 70Can I use voice mail on the same line as my Brother machine?
- 71One or more of my colors are not printing (blank).
- 72Document Jam
- 73Load envelopes
- 74I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 75I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 76I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 77Command List of brscan. (Linux)
- 78How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 79Install BookScan & Whiteboard Suite onto Windows 10.
- 80I cannot find some option in the Printing preferences. (For Windows)
- 81I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 82The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 83Can I view or edit documents on my Android™ mobile device that were scanned from my Brother machine?
- 84Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 85Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 86How to identify your Operating System (OS).
- 87Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 88Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 89Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 90After replacement or repair of the Brother machine, uneven color streaks stand out when printing from the computer.
- 91Low Temperature
- 92Send a PC-FAX
- 93Change the printer driver settings (Windows/macOS)
- 94Verify if the Brother machine has a dial tone
- 95I cannot scan via USB. (Mac OS X)
- 96Scan multiple pages into one file instead of each scan being saved as a separate file.
- 97When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 98Is my Brother machine compatible with Windows Vista?
- 99Make a two-sided copy. (Duplex)
- 100Set up an answering machine (TAD) to work on the same line as the Brother machine.