FAQs & Troubleshooting
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346 Results
- 51Locate files scanned with ControlCenter2 (For Macintosh)
- 52How do I know which side up my photo paper should be in the tray?
- 53When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.
- 54Scan and save a document in PDF format (Scan to File)
- 55Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 56I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 57Paper jams or ink trace (smudges) occur when feeding A3 paper.
- 58I'm using Mac OS X 10.6.x. The network scanning feature does not work when pressing the scan key on the control panel of my Brother machine.
- 59I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 60I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 61When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 62When I print, the pages are smudged with ink. What should I do?
- 63Clear the message "Awaiting Redial"
- 64Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 65Print the Network Configuration List
- 66I installed scan-key-tool, but it does not work. (Linux)
- 67Uninstall Scan-key-tool. (Linux)
- 68Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 69Send a fax
- 70Can I change the amount of time my Brother machine stays in each mode?
- 71The ink cartridges run out very quickly. Is there any reason for that?
- 72How do I send the same fax to multiple fax numbers? (Broadcasting)
- 73The keys on the control panel do not respond.
- 74How do I know which Receive Mode to select?
- 75I am experiencing problems sending a fax.
- 76Is there a way to view how much ink is remaining?
- 77The LCD displays an error code (number). What does it mean?
- 78Where do I find manuals for my Brother machine?
- 79I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 80I want to print using CUPS while keeping SELinux enabled. (Linux)
- 81I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 82Windows 10 Support Information
- 83I cannot save a file downloaded from the Brother support website (For Windows)
- 84Check the firmware version.
- 85Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 86I cannot find some option in the Printing preferences. (For Windows)
- 87Download a file from the "Downloads" section and save it to Windows 8 computer.
- 88The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 89The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 90Can I view or edit documents on my Android™ mobile device that were scanned from my Brother machine?
- 91I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 92The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 93Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 94Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 95Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 96The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 97A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 98Stop my Brother machine from automatically redialing a number.
- 99Locate files scanned with ControlCenter3 (For Windows)
- 100Can I print from or scan to Android™ Smartphone?