FAQs & Troubleshooting
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137 Results
- 51I'm using openSUSE11.3. I cannot print to my Brother Machine. (Linux)
- 52To install the printer driver easily using a tool. (Linux)
- 53I want to print using CUPS while keeping SELinux enabled. (Linux)
- 54Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 55Windows 10 Support Information
- 56The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 57Check the firmware version.
- 58"Offline" appears on the Status Monitor.
- 59Delete print jobs from the print queue.
- 60Download a file from the "Downloads" section and save it to Windows 8 computer.
- 61Open the Control Panel (For Windows)
- 62Install the built-in drivers (For Windows 8 and Windows 10)
- 63The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 64What is the difference between the toner cartridge and the drum unit?
- 65Can I use AirPrint with my Brother machine?
- 66How to identify your Operating System (OS).
- 67The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 68I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 69I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 70A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 71I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 72The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 73Can I print from or scan to Android™ Smartphone?
- 74Can I print from and scan to iPhone, iPod touch and iPad?
- 75I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 76Change the printer driver settings (Windows/macOS)
- 77I recently installed the starter or a new toner cartridge and I don't think I got the full yield from the toner.
- 78I cannot uninstall the printer driver using Printer Driver Uninstall Tool. (For Windows 7 users who use the printer driver with WSD connection only)
- 79Where can I get the drivers and utilities that work with Mac OS X 10.6?
- 80Windows 7 Support Information
- 81The paper is skewed when it's printed.
- 82I am using Windows. When I print a document, the printed page is blank. What should I do?
- 83After I update my Macintosh, I cannot print via USB. Printer shows "Offline".
- 84"Clean Corona Wire" message continues to appear on the PC screen, even though I have cleaned the corona wire of the drum unit.
- 85Error Message from CD installation in Windows XP : Cannot find file bh21xx.pdd. Please locate the file, occurs during installation. The installation states a file is missing.
- 86How do I install the printer driver in Windows using a USB interface cable and the CD-ROM?
- 87How can I print the pages in reverse page order in Windows?
- 88In Mac OS X 10.5 Leopard, the printer icon remains in the Dock after printing. How do I remove the printer icon from the Dock and keep it from returning?
- 89My Printer starts warming up in Sleep mode. What can I do?
- 90The LEDs on the control panel of the printer indicate "Drum Error". Though I cleaned the corona wire, this error message was not cleared. What can I do?
- 91The print speed is very slow when I use XML Paper Specification Printer Driver.
- 92Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 93When I print using the XML Paper Specification Printer Driver, the print out result is not what I exepected, it is very different from the original draft or preview or I cannot print at all.
- 94Create or view a XML Paper Specification document
- 95I'm using Firefox® 2.0 or higher as a web browser. I clicked the "Close this window" button on the page that was opened along with the HTML manual, however the browser window does not close. What can I do?
- 96Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 97When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 98My Brother machine misfeeds paper.
- 99The printer prints unexpectedly or it prints garbage.
- 100In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?