FAQs & Troubleshooting
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275 Results
- 51The Universal Printer Driver searches for the Brother devices on a single network even though my computer connects to multiple networks. (For Windows users)
- 52Change the printer driver settings (Windows/macOS)
- 53The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 54When I try to print from Microsoft® Word or another program, I receive a message stating: "No Paper", "Reload paper in MP Tray" or "Insert Paper Manual Feed".
- 55When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.
- 56The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 57I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 58I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 59I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 60When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 61What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 62When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 63What is the BRAdmin Professional software used for?
- 64My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 65I'm using Macintosh. What is the PreScan option used for?
- 66Ghost
- 67Black lines down the page
- 68All black
- 69I'm using Windows® XP Professional x64 Edition. I'm unable to scan using the Brother TWAIN Driver with a parallel connection after changing the user account using the "Switch User" option. What can I do?
- 70Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 71Scan using XSane or GIMP (Linux)
- 72When I scan multiple page documents using the ADF, all pages are feeded, but only page 1 shows in XSANE. (Linux)
- 73Important points for specifying the scan area (Linux)
- 74How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 75Configure scan settings without administrator privileges (Linux)
- 76Pre-Required Procedures (Linux)
- 77Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 78ControlCenter3 displays a blank screen at startup (Windows)
- 79Use the Universal Printer Driver for PCL
- 80Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 81The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 82Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 83Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 84Can I use AirPrint with my Brother machine?
- 85I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 86I'm printing from Microsoft PowerPoint 2003 but it is not using the settings I select in the Universal Printer Driver. (For Windows XP)
- 87The paper is skewed when it's printed.
- 88Scan multiple pages into one file instead of each scan being saved as a separate file.
- 89I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 90I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 91I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 92Is my Brother machine compatible with Windows Vista?
- 93Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 94How do I clear the message "Document Jam" from the LCD display?
- 95What is a "Generic PCL Driver"?
- 96Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 97Toner specks
- 98How do I clear the message "Jam Duplex" from the LCD?
- 99How do I clear the message "Jam Tray 1" or "Jam Tray 2" from the LCD display?
- 100I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.