FAQs & Troubleshooting
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154 Results
- 5112/06/2023How to use the Numbering function (P-touch Editor 5.x for Windows)
- 5212/06/2023The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 5312/06/2023How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 5412/06/2023Creating an Address Label using the Add-In function with Microsoft Outlook (P-touch Editor 5.x for Windows)
- 5512/04/2023Where can I find my Brother printer's serial number?
- 5621/11/2022How can I connect my printer wirelessly?
- 5721/10/2022Using Web Based Management
- 5828/06/2022How to install Brother software on a computer not connected to the Internet
- 5923/05/2022How do I connect the printer to my computer via Wi-Fi®?
- 6018/05/2022I get the "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory" error message while installing the CUPS driver on a Debian distribution (such as Ubuntu or Kubuntu). (Linux®)
- 6116/05/2022How can I connect the printer to my mobile device via Wi-Fi®?
- 6209/05/2022How can I change the IP address in order to use the product in a different network environment?
- 6326/04/2022How do I save the printer settings to a file? (P-touch Editor 5.x for Windows)
- 6426/04/2022I cannot print and get the "lpadmin: PPD file cannot be copied!" error during installation (Or "cp: `/usr/share/cups/model/[file name].ppd' cannot be started: No such file or directory") (Linux®)
- 6526/04/2022Using the Communication Settings (for Windows)
- 6618/04/2022My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 6711/04/2022Install BRAdmin Professional 3
- 6831/03/2022How to delete the registry information and files related to the printer driver
- 6928/03/2022I connected multiple printers of the same model to one computer but can only print from one of them.
- 7028/03/2022I cannot save a file downloaded from the Brother support website (For Windows)
- 7109/12/2021Using the Printer Setting Tool (for Windows)
- 7209/12/2021The paper settings specified from the server computer are not reflected on the client computer.
- 7309/12/2021How do I transfer templates or other data from the computer to the printer? (P-touch Transfer Manager)
- 7409/12/2021How do I transfer label templates with P-touch Transfer Express?
- 7508/10/2021Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 7616/07/2021How to use the Paper Size Setup (for Windows)
- 7706/01/2021How do I disable broadcasting the printer to AirPrint-compatible devices?
- 7827/11/2020How do I use the Screen Capture tool? (P-touch Editor 5.x for Windows)
- 7926/11/2020What do the indicator lights mean?
- 8018/11/2020How do I switch to and use the mass storage mode?
- 8118/11/2020How to install the rechargeable Li-ion Battery
- 8226/10/2020Using the Device Settings (for Windows)
- 8320/10/2020How do I transfer label templates to the printer via network? (BRAdmin Professional)
- 8420/10/2020The power light is frequently blinking in orange indicating “Now Cooling” , or a data transmission error appears on my computer when printing continuously. What should I do?
- 8515/10/2020The [Transfer] button does not appear in P-touch Transfer Manager. (The [Save Transfer File] button remains displayed)
- 8604/09/2020How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 8714/07/2020How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 8809/07/2020How can I print multiple copies of a label? (P-touch Editor 5.x for Windows)
- 8922/05/2020When I print a long label or many labels continuously, printing suddenly stops.
- 9021/05/2020I have an occasional printing problem.
- 9119/05/2020How do I print vertical text? (P-touch Editor 5.x for Windows)
- 9219/05/2020How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 9319/05/2020How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 9418/05/2020My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 9513/05/2020I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 9613/05/2020How do I print labels with higher quality? (P-touch Editor 5.x for Windows)
- 9713/05/2020How do I create a Name Badge Label using a template? (P-touch Editor 5.x for Windows)
- 9806/04/2020P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 9930/03/2020How to connect to an AC power outlet (Optional)
- 10027/03/2020I cannot install the printer driver because the installation stops after I connect the printer to my computer.