FAQs & Troubleshooting
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Latest |
125 Results
- 5106/06/2023I cannot print using a HSe cassette.
- 5212/04/2023Where can I find my Brother printer's serial number?
- 5301/03/2023How to create a label containing a bar code/QR code (P-touch Editor 5.2 or later for Mac)
- 5401/03/2023How to create a label containing a bar code/QR code (P-touch Editor 5.1 for Mac)
- 5513/10/2022Where can I download the latest P-touch Editor for Mac?
- 5628/06/2022How to install Brother software on a computer not connected to the Internet
- 5702/05/2022I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 5826/04/2022How do I save the printer settings to a file? (P-touch Editor 5.x for Windows)
- 5918/04/2022My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 6031/03/2022How to delete the registry information and files related to the printer driver
- 6128/03/2022I connected multiple printers of the same model to one computer but can only print from one of them.
- 6228/03/2022I cannot save a file downloaded from the Brother support website (For Windows)
- 6315/03/2022I can no longer print from my computer, even though I was able to print previously.
- 6417/01/2022P-touch Editor Lite pop-up dialog box does not appear when connecting P-touch labeler to my computer.
- 6517/01/2022How do I start P-touch Editor Lite when connecting the printer to my computer?
- 6626/10/2021I cannot use P-touch Editor Lite. (For macOS 10.15 or later)
- 6726/10/2021P-touch Editor crashes when I open it on my Mac.
- 6814/01/2021How to make a label with a barcode (P-touch Editor 5.0 for Mac)
- 6923/12/2020Cannot insert data from a database into a barcode. (P-touch Editor 5.2 or later for Mac)
- 7027/11/2020How do I use the Screen Capture tool? (P-touch Editor 5.x for Windows)
- 7113/11/2020Printing is not possible. (P-touch Editor5.3 for Mac)
- 7229/10/2020How do I create a mixed 1-row / 2-row label containing a symbol? (P-touch Editor Lite)
- 7322/10/2020The label does not cut well.
- 7407/10/2020How do I use a template? (P-touch Editor 5.1 for Mac)
- 7507/10/2020How do I use a template? (P-touch Editor 5.0 for Mac)
- 7604/09/2020How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 7726/08/2020How do I create an ID label using a template? (P-touch Editor 5.x for Windows)
- 7814/07/2020How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 7909/07/2020How can I print multiple copies of a label? (P-touch Editor 5.x for Windows)
- 8012/06/2020The tape got jammed or stuck in the printer.
- 8112/06/2020How can I minimize the margin from the start or end of the label when printing? (P-touch Editor Lite)
- 8209/06/2020How can I print without displaying the print monitor screen?
- 8304/06/2020When I try to load data from a CSV file into P-touch Editor for Mac, the characters in the data become garbled.
- 8402/06/2020I'm trying to install the printer driver using a USB Hub. The "Driver Setup" dialog box appeared and the P-touch was connected, but the installation does not continue.
- 8528/05/2020The printed label contains blank horizontal lines.
- 8619/05/2020I want my printer to use less tape for each label. (P-touch Editor 5.x)
- 8719/05/2020How do I print vertical text? (P-touch Editor 5.x for Windows)
- 8819/05/2020How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 8919/05/2020How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 9018/05/2020My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 9113/05/2020How can I make a wide label by using the split printing function (printing a large layout dividedly on multiple labels)? (P-touch Editor 5.x for Windows)
- 9213/05/2020I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 9316/04/2020How to use the Numbering function (P-touch Editor Lite)
- 9415/04/2020I cannot install the printer driver and P-touch Editor 5.x. P-touch Editor Lite is open.
- 9507/04/2020How can I change the unit of measurement (mm or inches)? (P-touch Editor 5.0 for Mac)
- 9607/04/2020How can I change the unit of measurement (mm or inches)? (P-touch Editor 5.1 for Mac)
- 9706/04/2020P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 9827/03/2020I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 9905/03/2020I cannot select my printer in P-touch Editor. (P-touch Editor 5.x for Mac)
- 10019/02/2020When I try to print the printer information, the red lamp flashes and the print does not start.