FAQs & Troubleshooting
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183 Results
- 51What is the recommended paper?
- 52Install BookScan & Whiteboard Suite onto Windows 10.
- 53Windows 10 Support Information
- 54Check the firmware version.
- 55My machine does regular cleaning cycles in the night. How can I correct this?
- 56Add my Brother machine (the printer driver) using macOS 10.12 - 10.15.
- 57Set the date and time
- 58I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 59Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 60I cannot save a file downloaded from the Brother support website (For Windows)
- 61Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 62After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 63Install the built-in drivers (For Windows 8 and Windows 10)
- 64When I make a copy the image or text is cut off.
- 65The ink cartridges run out very quickly. Is there any reason for that?
- 66When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
- 67My Brother machine feeds multiple sheets of paper at a time.
- 68Why is it necessary for my machine to go through regular cleaning cycles?
- 69In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 70Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 71Improve poor print quality.
- 72Is there a way to view how much ink is remaining?
- 73I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 74I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 75Open the Status Monitor
- 76Make a two-sided copy of an ID card.
- 77Open the Control Panel (For Windows)
- 78The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 79Can I print from and scan to iPhone, iPod touch and iPad?
- 80Make a two-sided copy. (Duplex)
- 81Glossy Paper does not feed correctly.
- 82Is there any way to reduce Ink consumption?
- 83Uninstall the Brother Software and Drivers (Windows)
- 84Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 85I want to print using CUPS while keeping SELinux enabled. (Linux)
- 86"Offline" appears on the Status Monitor.
- 87Change the printer driver settings (Windows/macOS)
- 88Scan multiple pages into one file instead of each scan being saved as a separate file.
- 89Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 90Clean the Scanner to improve the copy or fax quality.
- 91I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 92I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 93Cannot print after a Windows 10 update (June 2020)
- 94"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 95The error message of Status Monitor is different from the error message of the Brother Machine or the FAQ.
- 96Scan a document and e-mail it as an attachment (For Macintosh)
- 97I cannot print from my computer via USB.
- 98When I scan a document using ControlCenter, the scanned file size is too big.
- 99When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 100Scan a document in Mac OS X 10.7.