FAQs & Troubleshooting
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189 Results
- 51Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 52Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 53The printer status is Offline or Paused.
- 54Jam Tray
- 55Replace Toner
- 56I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 57"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 58The driver installation finished successfully but I cannot print. (Linux)
- 59I cannot view the HTML format manual (web manual).
- 60How to launch and use the DeviceSelector to configure the scanner? (For macOS 10.14 or earlier)
- 61A blank page is fed from my Brother machine though I don't try to print or copy documents.
- 62"Offline" appears on the Status Monitor.
- 63Open the Control Panel (For Windows)
- 64The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 65I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 66Print a web page from iPrint&Scan when using an Android™ mobile device.
- 67Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 68Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 69Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 70Open the "Scanners and Cameras" and Properties.
- 71Can I use AirPrint with my Brother machine?
- 72Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 73Scan a document and e-mail it as an attachment. (For Windows)
- 74Unable to Scan / Scan Unable
- 75I cannot print from my computer via USB.
- 76TONER ENDED
- 77I can print but cannot scan via network. (For Mac)
- 78When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
- 79Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 80Uninstall the drivers. (macOS 13 or greater)
- 81Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 82I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 83The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 84Reset the network settings to the factory default
- 85I cannot install the driver when using the Driver Install Tool. (Linux)
- 86Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 87Delete a network scanner entry. (Linux)
- 88I am unable to print from a client PC to a printer on a print server. (Linux)
- 89Uninstall printer drivers (Linux)
- 90Firewall port requirements of the Scan Key Tool (Linux)
- 91Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 92I cannot install the Brother printer driver (macOS 11 or later)
- 93Use the Network Connection Repair Tool (Windows)
- 94What is the difference between the toner cartridge and the drum unit?
- 95Print the WLAN report
- 96Scan a document and e-mail it as an attachment (For Macintosh)
- 97Discover the MAC address of the Brother network card
- 98When I scan a document using ControlCenter, the scanned file size is too big.
- 99Is my Brother machine compatible with third party print servers?
- 100Scan and save a document in PDF format for macOS 10.14 or earlier (Scan to File)