FAQs & Troubleshooting
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76 Results
- 1Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 2How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 3I cannot save a file downloaded from the Brother support website (For Windows)
- 4What iOS mobile application can I use?
- 5Where can I find my Brother printer's serial number?
- 6How can I stop the printer from automatically feeding roll paper after printing? (for Mac)
- 7How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 8How to charge the rechargeable Li-ion battery
- 9How to identify your Operating System (OS) for Windows or Mac
- 10The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 11This printer is not detected when establishing a Bluetooth® connection.
- 12How to uninstall P-touch Editor (P-touch Editor 5.x for Windows)
- 13How to identify the printer's firmware version
- 14The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 15How do I uninstall the printer driver?
- 16I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 17I want to use the Roll Paper Pause mode or create new forms from Printer Server Properties.
- 18Printing from an Android™ device
- 19What Android™ mobile application can I use?
- 20I cannot print LibreOffice documents in landscape orientation. (Linux®)
- 21How to open the Devices and Printers window
- 22How do I switch to and use the mass storage mode?
- 23Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 24Can I enlarge the size of bar code characters? (P-touch Editor 5.x for Windows)
- 25I connected multiple printers of the same model to one computer but can only print from one of them.
- 26How do I connect the printer and my computer via Bluetooth®? (Mac OS X 10.8 or later)
- 27The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 28How to set up the printer
- 29Pages don't print.
- 30How do I create a label containing a bar code/QR code? (P-touch Editor 5.x for Windows)
- 31I cannot connect to the printer via Bluetooth®/Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 32How do I create and transfer templates? (for Mac)
- 33The printer does not turn on, so I cannot print.
- 34I cannot connect my printer to a Windows 11 computer via USB.
- 35My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 36Where can I download the latest P-touch Editor for Mac?
- 37I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 38Can I use my Brother printer with a 64 bit Linux® distribution? (Linux®)
- 39The print area is reduced when I print using the print preview button in OpenOffice. (Linux®)
- 40I'm using RedHat Enterprise 7.2, Fedora 23. I cannot print to my Brother machine. (Linux®)
- 41Installing the CUPS wrapper/LPR printer driver (Linux®)
- 42Some of the print options in OpenOffice do not work. (Linux®)
- 43Uninstalling the printer driver (Linux®)
- 44I have installed both the LPR and CUPS wrapper drivers, but I cannot print. (Linux®)
- 45Installing a CA certificate
- 46How to install Brother software on a computer not connected to the Internet
- 47When printing from an application, the application's "Collate" setting does not work correctly.
- 48The Printer Setting Tool is shown in Japanese. What should I do? (For Mac users)
- 49How do I connect the printer and my mobile device via Bluetooth®?
- 50The side margins are incorrect.