FAQs & Troubleshooting
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61 Results
- 1Document misfeeds.
- 2Replace Roller
- 3"Multifeed" or "Multifeed is detected."
- 4"Document Jam/too Long" or "A document is jammed in the ADF."
- 5Cannot find the scanner.
- 6No document in ADF.
- 7ADF rear lamp error
- 8My scanned images have black lines running through them, blank spaces, or are of overall bad quality.
- 9Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 10My computer cannot find or is not recognizing the scanner when using a USB 2.0 port.
- 11Uninstall the scanner driver. (Linux)
- 12DRAM R/W test error
- 13Bleed-through is seen in the scanned image.
- 14Colors in the scanned image are dark.
- 15I cannot install Brother drivers on Debian 10 or later (Linux)
- 16AFE LVDS test error
- 17A page that is not a blank page is skipped.
- 18I cannot install the scanner drivers.
- 19My scanner gets warm.
- 20Scan using XSane or GIMP (Linux)
- 21Command List of brscan. (Linux)
- 22Delete a network scanner entry. (Linux)
- 23Pre-Required Procedures (Linux)
- 24The rollers are worn.
- 25ADF AFE R/W test error
- 26Ultrasonic error
- 27ADF front lamp error
- 28The file size is too large.
- 29ADF cover open
- 30What driver package format is supported by my Linux distribution?
- 31error 20392 - Scanner not responding, check card, power, and cable.
- 32I cannot save a file downloaded from the Brother support website (For Windows)
- 33Do not open the ADF cover when scanning.
- 34When I click "Scan" in my scanning software, an error message appears: "Cannot find the scanner" or "Operation system error".
- 35Change the image settings. (Using DS Capture)
- 36The scan speed is too slow.
- 37Download a file from the "Downloads" section and save it to Windows 8 computer.
- 38Paper suitable for scanning
- 39My scanner is connected but it will not feed my document or do anything else.
- 40How to identify your Operating System (OS).
- 41I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 42Configure the Scan to Email Feature (Linux)
- 43The scanned documents are put into the incorrect order. (macOS)
- 44Uninstall Scan-key-tool. (Linux)
- 45I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 46ADF AFE LVDS test error
- 47USB R/W test error
- 48AFE R/W test error
- 49The scanned image is skewed (crooked).
- 50The scan quality is poor.