FAQs & Troubleshooting
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61 Results
- 1Document misfeeds.
- 2"Multifeed" or "Multifeed is detected."
- 3"Document Jam/too Long" or "A document is jammed in the ADF."
- 4I cannot save a file downloaded from the Brother support website (For Windows)
- 5Do not open the ADF cover when scanning.
- 6TWAIN or WIA errors appear when starting to scan. (Windows)
- 7Unknown error.
- 8Paper suitable for scanning
- 9Cannot find the scanner.
- 10When I click "Scan" in my scanning software, an error message appears: "Cannot find the scanner" or "Operation system error".
- 11The scan speed is too slow.
- 12My scanner is connected but it will not feed my document or do anything else.
- 13No document in ADF.
- 14TWAIN errors appear when starting to scan. (Macintosh)
- 15How to identify your Operating System (OS).
- 16My computer cannot find or is not recognizing the scanner when using a USB 2.0 port.
- 17Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 18ADF rear lamp error
- 19Change the image settings. (Using DS Capture)
- 20Change the paper settings. (Using DS Capture)
- 21My scanner gets warm.
- 22I cannot install the scanner drivers.
- 23The scanned image is skewed (crooked).
- 24Download a file from the "Downloads" section and save it to Windows 8 computer.
- 25Important points for specifying the scan area (Linux)
- 26The rollers are worn.
- 27ADF AFE LVDS test error
- 28ADF AFE R/W test error
- 29Check the firmware version.
- 30The file size is too large.
- 31Bleed-through is seen in the scanned image.
- 32My scanned image is missing.
- 33I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 34Uninstall the scanner driver. (Linux)
- 35I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 36error 20392 - Scanner not responding, check card, power, and cable.
- 37FlashROM R/W test error
- 38USB R/W test error
- 39ADF cover open
- 40White vertical lines or white stripes appear on the scanned image.
- 41AFE LVDS test error
- 42Clean the scanner
- 43Scan using XSane or GIMP (Linux)
- 44Pre-Required Procedures (Linux)
- 45ADF front lamp error
- 46Colors in the scanned image are dark.
- 47The scan quality is poor.
- 48Configure the Scan to Email Feature (Linux)
- 49Command List of brscan. (Linux)
- 50Delete a network scanner entry. (Linux)