FAQs & Troubleshooting
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195 Results
- 1Can I check the printer's usage log?
- 2The printer stops while printing, or the tape is cut in the middle of the text.
- 3How can I connect the printer and my Apple mobile device wirelessly?
- 4What iOS mobile application can I use?
- 5When I search for devices using Mobile Cable Label Tool, Brother iPrint&Label or Mac, the printer cannot be detected.
- 6Using the Printer Setting Tool (for Windows)
- 7(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 8I'm trying to install the printer driver using a USB Hub. The "Driver Setup" dialog box appeared and the P-touch was connected, but the installation does not continue.
- 9I cannot establish a connection using Wireless Direct.
- 10I cannot print using a HSe cassette.
- 11I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 12Can I quickly connect the printer to my mobile device?
- 13Where can I download Brother iPrint&Label? (iPrint&Label)
- 14How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 15How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 16Find the Wireless Security Information (e.g., SSID, Network key, etc.) for Windows
- 17I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 18How to identify your Operating System (OS) for Windows or Mac
- 19Where can I find the IP addresses of my computer and the printer?
- 20How is the print head cleaning cassette used?
- 21I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 22How to create serialized labels (Pro Label Tool)
- 23Creating a label using P-touch Editor Lite
- 24Which label printers are compatible with iPrint&Label? (iPrint&Label)
- 25The data imported from a CSV file is not included on the printed label. (Pro Label Tool)
- 26Where can I find my Brother printer's serial number?
- 27Why does this app ask me to allow the access to "Device internal storage", "Camera" or "Contacts"?
- 28Changing your printer’s network settings (IP address, Subnet mask and Gateway) using the BRAdmin Light utility
- 29How can I create a barcode label? (iPrint&Label)
- 30What is P-touch Library?
- 31Using the Device Settings (for Windows)
- 32Can I apply device setting changes to another printer?
- 33How can I connect the printer and my Android™ mobile device wirelessly?
- 34Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 35How can I prevent about 1-inch left margin produced before printing? (P-touch Editor 5.x)
- 36I cannot install the printer driver and P-touch Editor 5.x. P-touch Editor Lite is open.
- 37How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 38Where can I download the latest P-touch Editor for Mac?
- 39Installing the software
- 40How do I update the firmware?
- 41Install BRAdmin Professional 3
- 42P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 43How to install Brother software on a computer not connected to the Internet
- 44How can I print from a computer via a wireless network? (Wireless Direct mode)
- 45How do I update P-touch Editor?
- 46What options are available for label feeding and cutting?
- 47The tape got jammed or stuck in the printer.
- 48Which brands of Ni-MH rechargeable batteries do you recommend?
- 49The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 50What do the indicator lights mean?