FAQs & Troubleshooting
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163 Results
- 1How can I connect my mobile device to the printer via Bluetooth®? (P-touch Design&Print / Design&Print 2)
- 2The printer stops printing, the power LED blinks in red, and my mobile device displays an error message.
- 3I cannot select the printer on the app. (P-touch Design&Print / Design&Print 2)
- 4The printer stops while printing, or the tape is cut in the middle of the text. (P-touch Design&Print / Design&Print 2)
- 5I cannot find P-touch Design&Print / Design&Print 2 for iPad in the App Store.
- 6I cannot use the Frame function. (P-touch Design&Print / Design&Print 2)
- 7The printer does not print from my mobile device or does not print correctly.
- 8Small printed characters are blurred. (P-touch Design&Print / Design&Print 2)
- 9Where can I find my Brother printer's serial number?
- 10I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 11The message "Movie cannot be played" appears when I try to read a QR code created using the Share Label function. (P-touch Design&Print / Design&Print 2)
- 12Using the Printer Setting Tool (for Mac)
- 13I get an error message while I am trying to upload the content into the Dropbox using Share Label. (P-touch Design&Print / Design&Print 2)
- 14(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 15How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 16How can I minimize the margin from the start or end of the label when printing? (iPrint&Label)
- 17Export saved labels from P-touch Design&Print to P-touch Design&Print 2
- 18When I change or trim an image in the template, it becomes smaller. (P-touch Design&Print / Design&Print 2)
- 19How do I change the printer connected to my Android™ device? (P-touch Design&Print / Design&Print 2)
- 20I want to connect to another printer, but the previously paired printer is connected automatically. (P-touch Design&Print / Design&Print 2)
- 21My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 22How can I check the print preview for a tape not currently inserted in the printer? (P-touch Design&Print / Design&Print 2)
- 23Which label printers are compatible with iPrint&Label? (iPrint&Label)
- 24How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 25The label does not cut well.
- 26What do the indicator lights mean?
- 27I want my printer to use less tape for each label. (P-touch Design&Print / Design&Print 2)
- 28What is the difference between the "Create your own label" function and the "Template" function? (P-touch Design&Print / Design&Print 2)
- 29How do I specify the scope of disclosure of the content to be linked to a QR code? (P-touch Design&Print / Design&Print 2)
- 30I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 31Can I use the app with my iPad? (iPrint&Label)
- 32How to change the rechargeable Li-ion battery
- 33Using the Device settings (for Windows)
- 34How can I connect my mobile device to the printer via Bluetooth®? (Brother iPrint&Label)
- 35What is the difference between the text box layout and the label layout? (P-touch Design&Print)
- 36What iOS mobile application can I use?
- 37Where can I download the latest P-touch Editor for Mac?
- 38A template is not displayed correctly. (P-touch Design&Print / Design&Print 2)
- 39The printer is not connected to my mobile device correctly.
- 40Installing the software
- 41I cannot use the Share Label function and get an error message "It failed to tag." (P-touch Design&Print for Android™/iOS)
- 42(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 43I cannot save a file downloaded from the Brother support website (For Windows)
- 44What is the compatible barcode protocol? (iPrint&Label)
- 45Can I change the barcode protocol inside the templates? (iPrint&Label)
- 46How to uninstall software on my Mac computer (P-touch Editor 5.x for Mac)
- 47When I try to print the printer information, the red lamp flashes and the print does not start.
- 48How can I confirm the selected tape length? (P-touch Design&Print / Design&Print 2)
- 49I was using my mobile device and printer via Bluetooth®, but the connection was cut off. How do I connect the devices again?
- 50How to automatically identify tape installed in the printer. (P-touch Design&Print / Design&Print 2)