FAQs & Troubleshooting
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164 Results
- 1How can I connect my mobile device to the printer via Bluetooth®? (P-touch Design&Print / Design&Print 2)
- 2The printer stops while printing, or the tape is cut in the middle of the text. (P-touch Design&Print / Design&Print 2)
- 3What is the difference between the "Create your own label" function and the "Template" function? (P-touch Design&Print / Design&Print 2)
- 4The printer stops printing, the power LED blinks in red, and my mobile device displays an error message.
- 5Where can I find my Brother printer's serial number?
- 6I cannot find P-touch Design&Print / Design&Print 2 for iPad in the App Store.
- 7What iOS mobile application can I use?
- 8The label does not cut well.
- 9Printing is not possible. (USB connection)
- 10Export saved labels from P-touch Design&Print to P-touch Design&Print 2
- 11When creating a Share Label, I cannot select multiple images. If I want to link multiple images, how do I select them? (P-touch Design&Print / Design&Print 2 for Android™)
- 12How do I specify the scope of disclosure of the content to be linked to a QR code? (P-touch Design&Print / Design&Print 2)
- 13How can I confirm the selected tape length? (P-touch Design&Print / Design&Print 2)
- 14What do the indicator lights mean?
- 15The message "Movie cannot be played" appears when I try to read a QR code created using the Share Label function. (P-touch Design&Print / Design&Print 2)
- 16I cannot use the Frame function. (P-touch Design&Print / Design&Print 2)
- 17The printer is not connected to my mobile device correctly.
- 18What Android™ mobile application can I use?
- 19Using the Printer Setting Tool (for Mac)
- 20The printer does not print from my mobile device or does not print correctly.
- 21I get an error message while I am trying to upload the content into the Dropbox using Share Label. (P-touch Design&Print / Design&Print 2)
- 22I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 23How can I check the print preview for a tape not currently inserted in the printer? (P-touch Design&Print / Design&Print 2)
- 24How to change the rechargeable Li-ion battery
- 25How do I charge the Li-ion battery?
- 26(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 27How do I change the printer connected to my Android™ device? (P-touch Design&Print / Design&Print 2)
- 28I want my printer to use less tape for each label. (P-touch Design&Print / Design&Print 2)
- 29I want to connect to another printer, but the previously paired printer is connected automatically. (P-touch Design&Print / Design&Print 2)
- 30Using the Printer Setting Tool (for Windows)
- 31When I try to print the printer information, the red lamp flashes and the print does not start.
- 32Where can I download Brother iPrint&Label? (iPrint&Label)
- 33How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 34How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 35My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 36A template is not displayed correctly. (P-touch Design&Print / Design&Print 2)
- 37How do I add, move or delete objects? (P-touch Design&Print / Design&Print 2)
- 38Using the Device settings (for Windows)
- 39The fabric tape became detached after washing.
- 40How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 41I cannot select the printer on the app. (P-touch Design&Print / Design&Print 2)
- 42How many mobile devices can I connect to one printer via Bluetooth®?
- 43The tape is ejected with the paper liner separated from the tape.
- 44I cannot save a file downloaded from the Brother support website (For Windows)
- 45If I receive a telephone call or text message during printing, can I continue to print? (iPrint&Label)
- 46Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 47How to delete the registry information and files related to the printer driver
- 48What is the Label List? (P-touch Editor 5.x for Windows)
- 49When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 50I cannot install the printer driver because the installation stops after I connect the printer to my computer.