FAQs & Troubleshooting
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292 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2Can I print from and scan to iPhone, iPod touch and iPad?
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 5I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 6Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 7Can I print from or scan to Android™ Smartphone?
- 8Curled or wavy
- 9Jam MP Tray
- 10I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 11I still receive the error message "Replace Drum", "Drum End Soon", or "Drum Stop" after I replace the drum unit with a new one.
- 12Load paper in the paper tray
- 13Replace Drum
- 14The color of your printouts is not what you expected
- 15Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 16Jam Rear
- 17Reset the Network Settings to the Factory Settings
- 18Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 19Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 20My Brother machine could not be found over the network when I installed drivers on my PC.
- 21Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 22WT Box End Soon
- 23Replace Belt
- 24I cannot print using my Brother machine on a wireless network (Windows)
- 25Document Jam
- 26Colored streaks or bands down the page
- 27How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 28Easy Scan to E-mail
- 292-sided Disabled
- 30Carry out calibration to improve the color density
- 31The message "ERROR" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 32Configure and use the Scan to Network feature (For Windows)
- 33Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 34What is Brother Web Connect?
- 35When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 36Replace WT Box
- 37Jam Inside
- 38Enable the Brother machine's network interface.
- 39Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 40Change the printer driver settings (Windows/macOS)
- 41Cartridge Error
- 42I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 43Replace Laser
- 44I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 45Jam Tray 1 / Jam Tray 2
- 46Replace Toner
- 47Printing/ Scanning with a mobile device
- 48Setting up the Web icon (Brother Web Connect) function.
- 49Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 50Locate files scanned with ControlCenter2 (For Macintosh)