FAQs & Troubleshooting
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- 1I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4Load paper in the paper tray
- 5Can I print from and scan to iPhone, iPod touch and iPad?
- 6Jam MP Tray
- 7Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 8Replace WT Box
- 9Set the Brother machine to prevent public access to certain features
- 10Jam Rear
- 11I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 12What is the recommended paper?
- 13Replace Laser
- 14Replace Belt
- 15Replace Drum
- 16The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 17Connect a telephone on the same line as the Brother machine in Fax/Tel Mode.
- 18Jam Tray 1 / Jam Tray 2
- 19White streaks or bands down the page
- 20Replace Fuser
- 21Blank page or some colors are missing.
- 22The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 23Belt End Soon
- 24What is Storage PC Print Data using Active Directory®? (Windows)
- 25What is Brother iPrint&Scan?
- 26Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 27Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 28Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 29Can I print from or scan to Android™ Smartphone?
- 30Adjust color settings by using the custom setting in the printer driver
- 31The printer status is Offline or Paused.
- 32Drum !
- 33What can happen if the wrong paper is used in your machine.
- 34Configure and use the Scan to Network feature (For Windows)
- 35Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 36I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 37Adjust the copy density and contrast
- 38I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 39What kind of memory can I use?
- 40My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 41Use voice mail on the same line as my Brother machine.
- 42I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 43Turn the Toner Save Mode on or off.
- 44White spots or hollow print
- 45Cannot print after a Windows 10 update (June 2020)
- 46I cannot print using my Brother machine on a wireless network (Windows)
- 47Easy Scan to E-mail
- 48Delete print jobs from the print queue.
- 49The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 50Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?